Account Manager / Inside Salesperson
Location: Charlotte, NC (In-Office)
Company:HydroHelp911.com
Type: Full-Time | Base + Commission | Growth Path Included
Make Every Call Count. Earn What You're Worth.
If you love connecting with people, guiding them toward confident decisions, and seeing your effort translate directly into income, this role is for you.
At HydroHelp911, we help homeowners protect one of their biggest investments, their homes, through foundation repair, waterproofing, and crawlspace solutions. You'll play a vital role in that mission by turning warm leads into happy customers and helping them move forward with peace of mind.
What's In It for You
- Real Income Potential: Competitive base pay plus commission. Top performers routinely earn $80,000-$110,000+ per year.
- $45,568 per year base pay: A guaranteed weekly salary so you always have consistency.
- Commission: Earn 1.5% of revenue on your first $3M in annual sales, and 2% on sales after $3M.
- Supportive Team Culture: You'll be surrounded by professionals who care, communicate, and win together.
- Mission-Driven Work: Every call you make helps a homeowner protect their foundation, literally and figuratively.
Benefits That Have Your Back
- 4% company 401(k) match (after 6 months)
- 75% of health, dental, and vision premiums covered, employee-only (after 90 days)
- Employer-paid short-term and long-term disability (after 90 days)
- Employer-paid $50,000 life insurance (after 90 days)
- Company-supplied laptop
- Annual shoe allowance and annual uniform allowance
- Paid time off and ~10 paid company holidays
- Discretionary Christmas bonus based on company performance
- Quarterly company outings and professional development opportunities
What You'll Be Doing
- Follow up on warm leads: Reach out to homeowners who've already received proposals. No cold calling. Your focus is quality conversations and confident next steps.
- Save projects and strengthen relationships: Help retain customers who are on the fence or considering cancellation, and re-book customers who cancel an estimate appointment.
- Track and close opportunities: Meet or exceed sales goals through consistent, professional follow-up, and give every assigned lead a definitive status.
- Work with our System Designers: Review the customer's "why" and objections before you call, and report why jobs are lost.
- Guide customers through financing and change orders.
- Build a follow-up process for prospects who chose a competitor, so we can re-engage them later.
- Coordinate and communicate: Keep homeowner files organized, schedule appointments, and answer incoming calls when office staff are unavailable.
- Represent the brand with a five-star experience that matches HydroHelp911's reputation for honesty, integrity, and care.
Schedule
This role requires availability when homeowners are reachable, including late afternoons (after 5 PM) and Saturdays.
What You Bring
- Lively, energetic, and bubbly personality
- Experience in sales, customer service, or inside sales (1+ year preferred)
- Excellent spoken and written communication skills
- Comfort with technology, CRM systems, and email follow-up
- A hunter mentality: driven to pursue and close, not just service accounts
- A positive attitude, reliability, attention to detail, and a genuine desire to help others
About HydroHelp911
We're one of North Carolina's top-rated foundation, crawlspace, and waterproofing companies, known for integrity, craftsmanship, and remarkable customer service. When people's homes are on the line, we show up, we listen, and we help. That's who we are.
Ready to Join a Team That Wins Together?
Apply today and see what's possible when effort meets opportunity at HydroHelp911.