Description
The Account Manager is responsible for developing and maintaining strong customer partnerships while overseeing service delivery and driving growth within assigned accounts. Serving as the voice of the customer within Virteva, this role works across sales and delivery teams to understand customer priorities, monitor account performance, identify opportunities for improvement and growth, and ensure customers receive meaningful business value from their partnership with Virteva.
Position Responsibilities:
- Serve as the voice of the customer within Virteva, and represent Virteva within assigned customers across both sales and delivery workloads
- Provide project oversight and management within your assigned accounts and new customer on-boarding
- Monitor SLA compliance, client satisfaction, and agreed service targets; provide SLA attainment reporting and identify continuous service improvement opportunities across assigned accounts.
- Conduct regular meetings and interactions with assigned customers, providing analysis, recommendations and acting on relevant or necessary tasks
- Prepare monthly customer reports and ensure accurate monthly invoicing for assigned accounts
- Coordinate delivery of Root Cause Analysis reports and activities
- Provide oversight of Customer Care process within your assigned accounts
- Identify and pursue new sales opportunities within assigned accounts, maintaining accurate opportunity tracking in Virteva’s CRM
- Develop revenue growth plan and review with sales management on a regular basis
- Provide timely, attentive responses to customer needs, requests and escalations
- Participate in internal sales meetings and business development activities
- Build and strengthen relationships with key stakeholders across assigned customer accounts
- Identify prospect/client issues and create comprehensive solution proposals (which may require or include Professional Services and/or Managed Services); effectively present solutions and value-driven propositions to drive account growth and partnership
- Perform contract negotiations and facilitate related actions for contract development and negotiation with Virteva leadership
- Other duties as assigned
What You Bring:
- 3-5 years of sales, relationship, and/or project management experience
- 5+ years of IT Managed Services Experience or IT Management experience
- Ability to communicate complex concepts to stakeholders at multiple levels and articulate the business value of proposed solutions.
- Exceptional attention to detail with strong organizational and time-management skills
- Experience creating reports using multiple data sources and translating data into meaningful insights for customer stakeholders at various levels
- Ability to manage competing deadlines and develop clear, professional proposals, recommendations, and executive summaries for clients
- Ability to build and maintain relationships with customer stakeholders and key decision-makers
- Background and/or certifications in ITIL with the ability to understand and rationalize data within ITIL framework preferred
Benefits
Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
- Paid maternity and paternity leave for biological birth and adoption
- Newborn, adoption and fertility assistance
- Competitive paid time off
- Competitive training & development programs
- Healthcare Plan
- 401(k) with employer match
- 10 days toward bereavement leave
- Additional PTO day for mental health
Virteva/Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.
Compensation Range:
- The anticipated base compensation range for this position is $60,000-85,000 annually plus commissions. Anticipated On Target Earnings (OTE) is $60,000-120,000. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.
Work Environment:
- This is a hybrid position required to be at our office three days per week in Minnetonka, Minnesota (Tuesday, Wednesday, Thursday). Occasional local or regional travel may be required
Equal Employment Opportunity:
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.