Administrative Support Specialist

Careerscape is recruiting on behalf of our client, a well-established insurance office based in Charlotte, for an Administrative Support Specialist to join their growing team. This is a great opportunity for an organized, detail-oriented professional to build a career in the insurance industry while providing essential support that keeps the office running smoothly.

Day to day, you will juggle correspondence, scheduling, data entry, and client-facing communication, often shifting between tasks as priorities change. People who thrive in this role enjoy structure and process, take pride in accuracy, and genuinely like helping others get quick, friendly answers to their questions. It is an ideal fit for someone early in their career who wants steady mentorship and a clear path to grow within the insurance field.

Responsibilities

• Greet and assist clients by phone, email, and in person
• Maintain and update policyholder records in the agency management system
• Schedule appointments and manage calendars for agents and staff
• Prepare, organize, and file insurance documents and correspondence
• Process incoming payments and generate receipts
• Assist with policy renewals, endorsements, and cancellations
• Order and maintain office supplies and equipment
• Draft routine emails, letters, and internal memos
• Support onboarding of new clients by collecting required documentation
• Coordinate with underwriters and carriers on routine requests

Requirements

• High school diploma or equivalent required, associate degree preferred
• Prior office, administrative, or customer service experience is a plus
• Strong verbal and written communication skills
• Proficiency in Microsoft Office including Word, Excel, and Outlook
• Comfortable learning new software and agency management systems
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Professional demeanor and strong customer service orientation
• Willingness to obtain a state insurance license within the first year is a plus

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan with employer match
• Paid time off and paid holidays
• Hybrid and remote-friendly work schedule
• Home office stipend for remote equipment
• Paid training and mentorship program
• Opportunities for career growth within the insurance industry
• Employee assistance program
• Life and disability insurance options
• Casual and supportive team culture