Business Development Center Sales Representative

Capital Ford of Raleigh is seeking a dynamic and results- driven Business Development Center (BDC) Sales Representative to join our team! In this role, you'll be the first point of contact for many customers - managing leads, building relationships, and turning inquiries into sales opportunities. If you're energized by customer interaction, strong on the phone, and motivated by results, this is a great opportunity to grow in automotive sales. 

What You'll Be Doing

• Respond quickly to incoming leads via phone, email, and online inquiries
• Manage and prioritize leads to ensure timely and consistent follow-up
• Engage customers to understand their needs and vehicle preferences 
• Provide information on vehicles, services, and current promotions 
• Highlight key features and value to help move customers through the sales process
• Schedule appointments and create sales opportunities for the showroom team
• Collaborate with sales consultants and other departments to ensure a seamless customer experience 
• Maintain accurate and up-to-date records in the CRM system 
• Stay informed on inventory, promotions and market trends 
• Assist with additional duties as needed 

What We're Looking For 

• Experience in sales or customer service (automotive or BDC experience a plus)
• Strong communication skills, especially over the phone and via email 
• Goal-oriented with a passion for hitting and exceeding targets 
• Ability to identify sales opportunities and build customer rapport 
• Comfortable working with CRM systems and technology 
• Team player with a positive, can-do attitude 
• Adaptable and open to learning new processes and systems 
• Must pass pre-employment background screening 

What We Offer 

• Competitive Pay
• Health Insurance 
• Paid Time Off (PTO)
• 401(k)

Why Capital? 

Because great careers start with the right environment. 

Capital Auto Group is home to 1,500+ team members across 20 automotive and powersports franchises. We're family-owned, growth-focused, and committed to building careers - not just filling roles. Here, performance is rewarded, development is prioritized, and culture matters. You belong at Capital. 

Capital Auto Group is an equal opportunity employer committed to diversity, inclusion, and a workplace where everyone can succeed.