Customer Account Representative

Inside Sales

General Summary:

Support sales growth and customer retention by delivering exceptional customer service, generating profitable sales within an assigned customer base, and contributing to the achievement of departmental sales and gross profit objectives.

Key Responsibilities:

• Generate and secure profitable sales orders within assigned account
• Prepare and provide customer quotations in a timely manner
• Negotiate pricing on commodity products as appropriate
• Promptly respond to customer inquiries and request
• Monitor and expedite open purchase orders while resolving order-related issue
• Resolve customer sales and service concerns in a timely and professional manner
• Manage backorder reports and manufacturer SPA agreements as needed
• Ensure accurate freight accounting and billing practice
• Partner with Outside Sales to support customer relationships and resolve issue
• Provide constructive feedback regarding service concerns and assist in implementing customer-focused solutions

Qualifications:

• High school diploma or equivalent required
• Knowledge of electrical products preferred
• Ability to navigate and utilize Trend for sales and inventory inquiries
• Proficiency in Microsoft Excel, Word, and Outlook
• Understanding of customer solutions, including eQuotes and electronic integration tools
• Strong organizational, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment

Reporting Relationships:

Reports To: Inside Sales Manager

Direct Reports: None

Physical Demands:

This position primarily involves office-based work requiring prolonged periods of sitting, computer use, and occasional standing or walking. Occasional lifting of materials up to 25 pounds may be required.