Enters and processes orders, researches customer issues, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Job Responsibilities
- Enters and processes sales orders accurately and in a timely manner.
- Reviews pricing on orders to ensure alignment with quotes and pricing policies.
- Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
- Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.
- Escalates issues to appropriate resource as needed.
- Preemptively identifies issues and suggests ways to solve.
- Contributes to continuous improvement projects within function.
- Completes other duties as assigned.
Job Skills Requirements
- Solid communication skills (verbal and written) and interpersonal skills.
- Knowledge and understanding of Enterprise Resource Planning (ERP) systems.
- Good problem solving and data analysis skills.
- Strong attention to detail.
- Solid customer service skills, ensuring customer satisfaction.
- Good organizational and time management skills.
Educational Requirements
- High school diploma, GED, or equivalent required.
Experience Requirements
- Prior customer service experience preferred.