Now Hiring: Front Desk Coordinator
Dogtopia of Sacramento – Nimbus Winery
Love dogs and connecting with people? Join our pack! We’re looking for a friendly, organized, and dependable Front Desk Coordinator to help create an exceptional experience for our pet parents from their first inquiry through every check-in and pickup.
This role focuses on customer service, lead follow-up, scheduling, and front desk operations. You’ll introduce families to Dogtopia, explain our services and pricing, and help pet parents choose the right options for their dogs.
What We Offer
- The opportunity to bring your dog to work after successfully completing training and meeting eligibility requirements
- A fun, supportive team environment
- Competitive wages and flexible scheduling
- Career advancement based on performance
- Training and additional certification opportunities
- Hands-on experience in customer service, sales, communication, and business operations
What You’ll Do
Welcome Pet Parents & Manage Check-Ins and Pickups
- Greet every pet parent with warmth and enthusiasm.
- Check dogs in and out accurately and efficiently.
- Review reservations, care instructions, and account notes.
- Communicate pet parent requests and updates to the appropriate team members.
- Process payments and help resolve account or billing questions.
Follow Up with Leads & Explain Our Services
- Follow an established lead contact schedule through phone calls, texts, and emails.
- Answer questions from prospective pet parents and help schedule Meet & Greets.
- Clearly explain daycare, boarding, spa services, pricing, packages, and wellness plans.
- Help pet parents find services that fit their dog’s needs and their schedule.
- Follow up after Meet & Greets to answer questions and encourage enrollment.
- Document conversations and next steps so every inquiry receives timely follow-up.
Keep Records Accurate & Organized
- Create and update pet parent and dog profiles.
- Contact veterinary offices to request and verify vaccination records.
- Review records for completeness and notify pet parents of missing or expiring vaccinations.
- Manage appointments, reservations, and data entry with attention to detail.
- Keep account notes and follow-up tasks current.
Support a Welcoming Front Desk
- Answer phone calls, emails, and messages professionally.
- Keep the lobby and front desk clean, organized, and inviting.
- Become familiar with retail products and current promotions.
- Communicate concerns to management and help ensure pet parents receive timely answers.
- Work closely with the team to keep daily operations running smoothly.
What We’re Looking For
- A friendly, outgoing personality and a love for dogs
- Strong communication and customer service skills
- Confidence discussing pricing, explaining services, and following up with potential customers
- Excellent organization, accuracy, and attention to detail
- The ability to prioritize tasks in a busy environment
- Comfort using computers, answering phones, and learning new systems
- A dependable team member who takes initiative and follows through
- Customer service, reception, or sales experience is a plus
Our Dogtopia Values
- We LOVE life unconditionally like a dog.
- We STAY loyal to our pack.
- We CHASE the absolute highest standards of safety.
- We PLAY to our fullest potential.
- We TREAT every day like It’s the Most Exciting Day Ever!
Ready to join our pack? Apply today and help us build lasting relationships with our dogs and their families!
Benefits
- Health insurance
- 401(k) matching
- Employee discount
- Paid training