Front Desk Receptionist - Costa Mesa, CA

About the Job

Location: Costa Mesa, CA (Onsite)
Department: Sales
Reports to: General Manager
Employment Type: Full-Time
Salary: $17–$23 Per Hour

About Ever

Ever is building the future of auto retail. As the first AI-native auto retailer, we are building the next $100B+ automotive business, starting with electric vehicles.

Based out of San Francisco and expanding nationwide, we are backed by leading investors and led by former tech & automotive professionals from Uber, Tesla, Rivian, Apple, Amazon, Carvana, J.P. Morgan, BCG, and more. After our recently completed Series B financing, we have raised around $200M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent – to set a new frontier in the largest sector of the US retail economy.

Learn more about us at evercars.com.

About the Role

As our Front Desk Receptionist, you'll be the first and last face customers see at our Costa Mesa showroom. You'll greet guests, keep test drive and delivery appointments running on time, and hand each customer off smoothly to their EV Consultant. At delivery, you'll hand over the keys, explain post-sale support, and follow up afterward to make sure the experience was a great one. It's a role for someone organized and warm who stays calm when the showroom gets busy and takes real ownership of how every guest feels walking in and driving away.

What You'll Do

• Greet and check in guests for their scheduled appointments, making a welcoming, professional first impression
• Coordinate handoffs with assigned EV Consultants for sales consultations and delivery pickups
• Manage the daily schedule for test drives and vehicle deliveries, confirming appointments and communicating delays or changes in real time
• Monitor showroom traffic and keep the sales team informed to minimize wait times
• Facilitate final key handoffs during delivery appointments
• Educate customers on post-sale support, including the 90-day warranty process
• Collect feedback on the delivery experience and follow up with recent buyers to encourage reviews on Google, Yelp and other platforms
• Answer and route incoming calls, emails and inquiries
• Accurately track customer visits, appointments and handoffs in internal systems
• Support the sales and operations teams with administrative tasks such as data entry, paperwork and filing
• Keep the front desk, lobby and "Coffee Zone" clean, stocked and welcoming

What You Bring

• 2+ years of experience in a front desk, receptionist, retail or customer-facing role
• Strong communication and interpersonal skills with a customer-first mindset
• Highly organized, with the ability to multitask in a fast-paced environment
• Reliable, detail-oriented and punctual
• Able to work with ownership and minimal supervision
• Availability to work weekends

Technical Skills

• Familiarity with Google Workspace (Docs, Sheets, Calendar)
• Comfortable using Slack or similar communication tools

Preferred Experience

• Experience in automotive, dealership, retail or hospitality environments
• Experience using CRM or scheduling tools
• Bilingual (English and Spanish or other languages)

Physical Requirements

• Stand and walk for extended periods while greeting guests and moving through the showroom and lot
• Sit at a front desk and use a computer and phone for extended periods
• Occasionally lift and carry up to 25 lbs, such as supplies and coffee station restocks

Compensation and Benefits

The hourly pay range for this Costa Mesa-based position is $17–$23 per hour, depending on relevant experience, qualifications and internal equity.

Ever offers health, dental, and vision coverage, as well as time-off benefits.

Equal Opportunity

Ever is an equal opportunity employer. We consider qualified applicants without regard to characteristics protected by applicable law and provide reasonable accommodations during the application and interview process.