Administrative Skills, Applications Security, Automation, Business Processes, Case Management, Cloud Computing, Content Management, Customer Support/Service, Customer/Client Research, Data Management, Help Desk, Identify Issues, Learning Management System (LMS), Marketing, Reporting Skills, Salesforce.com, ServiceNow, Software Administration, Technical Support, Technical Training, Training/Teaching, User Account Administration, ZenDesk
The Technology Support Specialist contractor for 3 months focuses on Google Workspace administration, helpdesk support, learning management system tasks, and Salesforce support.
• Google Workspace Administration: Tasks include managing user accounts, roles, email settings, device enrollment, security policies, application access, data management, and generating usage reports to optimize resources.
• Helpdesk Support: Responsibilities cover providing technical assistance, troubleshooting Google services and devices, managing password resets, conducting user training, tracking and escalating support issues, maintaining software updates, and communicating service changes.
• Learning Management System (LMS) Tasks: Include creating and organizing courses and content, managing assessments and grading, generating reports on user activity, providing technical support, training users, and gathering feedback for platform improvements.
• Salesforce and Portal Support: Involves supporting Salesforce users and business processes, working with ticketing systems, troubleshooting access and workflow issues, using Salesforce automation and reporting tools, and resolving support requests through platforms like Zendesk or Salesforce Cases.
Required Skills:
Salesforce, Salesforce Marketing Cloud (SMC), Salesforce Case Management, ServiceNOW, Google Admin Console and Analytics, Google Workspace
Customer Service and consumer engagement experience. Ability to work alone & on a team as well as be responsive.
For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com
The Consortium
"Combining Talent with Technology"
www.consortiuminc.com
T
The Consortium, Inc.
The Consortium is a staffing and professional services organization focused on the Information Technology industry. Our experience and structure allow us to provide our undivided attention to our client’s business challenges and resource needs while providing the best career guidance and opportunities to our employees and consultants. Our goal and mission is to provide cost effective solutions while allowing our clients the time to focus on projects and deliverables and not sorting through stacks of unqualified resumes.
The Consortium’s business practices, decades of knowledge, and extensive industry experience enable us to provide talented highly skilled people who make a significant contribution to our customer’s objectives in a very short period of time. The Consortium is managed by four partners averaging over 17 years experience in information technology recruiting and professional services management. The Consortium’s agile and responsive team is capable of quickly identifying and screening properly qualified people for all technical skill sets saving our clients valuable time when reviewing candidates.
We offer a wide array of services including:
Contingency Permanent Placement- HeadHunting
We identify, evaluate and introduce employees for your permanent staff. We earn our fee when the individual becomes your employee and remains on your payroll until the guarantee period expires.
Temporary To Permanent
We identify the individual; perform an evaluation; introduce the applicant and you make the selection. We will put the person on our payroll for a defined period of time after which you make her/him a permanent member of your staff. The specific terms will be negotiated on a case by case basis which may include no additional fee or a reduced fee depending on the initial terms. The advantage of this approach allows you to evaluate the individual on a daily basis before deciding to “permanentize” her/him and, to spread your costs out over an extended period.
Staff Augmentation
We will provide you a contractor for a temporary period of time. This approach is implemented when the client: 1. needs people to complete a project and has no anticipated need after completion; 2. does not have a permanent “head count” budget; or 3. when the client has been unable to identify an individual with a required expertise on an expeditious basis. During the term of the assignment, should the client wish to permanently employ the contractor, The Consortium will be pleased to negotiate terms amenable to the client.
Retained Search
Retained searches are entered into when the client desires fully focused recruitment of a key individual. This arrangement requires that The Consortium use its full resources including its network of friends of the company, sourcing and researching. The Consortium commits to a one hundred percent effort on behalf of the retainer client only and guarantees that applicants identified for this undertaking will not be referred to other clients until a release is granted. The Consortium, after identifying candidates, will have an appropriate Advisory Board member assist in evaluation. A resume, references and a Consortium profile will be provided to the client prior to interview and The Consortium personnel will remain intimately involved throughout the entire process.
20 to 49 employees
http://www.consortiuminc.com/