Hybrid- Administrative Office Coordinator

Sevita provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.

Hybrid- Administrative Office Coordinator

$25-26 an hour

Must live in RI, MA or CT

OUR MISSION AND PERFORMANCE EXPECTATIONS

Small Steps Therapy is a mission-based organization dedicated to providing high quality services to our community. Therefore, to deliver on our mission, Small Steps Therapy expects every employee to perform their job first and foremost in accordance with the Company's mission.

SUMMARY

Provide comprehensive administrative and operational support to ensure the efficient daily functioning of assigned clinics and programs. Coordinates patient scheduling, appointment management, and administrative workflows while serving as a key point of communication between families, clinical staff, and leadership. Supports patient intake, referral coordination, documentation management, and ongoing scheduling needs to promote timely access to services and continuity of care. Collaborates with clinical and operational leadership to identify workflow challenges, improve administrative processes, and maintain organizational efficiency. May also assist with staff coordination, office operations, and other program-related administrative responsibilities as needed

ESSENTIAL JOB FUNCTIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below:

• Supports clinical staff, managers and directors with daily administrative duties, including scheduling, reporting, and routine correspondence.
• Coordinate and maintain patient schedules across assigned clinics, ensuring efficient appointment management, clinician utilization, and continuity of care
• Coordinate the intake process for new patients, including referral tracking, initial family outreach, collection of required documentation, and coordination of evaluations and ongoing treatment services
• Serve as the primary point of contact for all incoming telephone communications, ensuring calls are answered promptly and professionally. Address patient and family inquiries, coordinate scheduling requests, direct calls to appropriate departments or personnel, and ensure timely follow-up on messages and unresolved concerns.
• Assist with the coordination of the administrative functions for the department such as billing, accounting, authorization and other related activities, as needed. Develops systems/reports which guide and support administrative operations, as needed.
• Assist with analyzing and identifying trends within key performance metrics
• Ensure administrative records and patient communications are maintained accurately, confidentially, and in accordance with organizational policies and applicable privacy requirements
• Identify opportunities to streamline administrative processes, improve scheduling efficiency, and enhance the overall patient and family experience
• Work collaboratively with clinical, operational, and administrative teams to support organizational goals, patient access, and the effective delivery of services
• Perform other related duties as assigned by operational leadership to support the evolving needs of the program
• May act as central contact for disseminating information from departments, offices, states and regions
• Performs other related duties and activities as required.

SUPERVISORY RESPONSIBILITIES

• None required.

Minimum Knowledge and Skills required by the Job

The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job:

Education and Experience:

• Associates degree in related field (not required but preferred)
• 2-3 years of experience in administrative support.
• Strong organizational and time management skills, with the ability to prioritize competing responsibilities in a fast-paced environment
• Strong Understanding of Microsoft Office applications, including Outlook, Word, and Excel (preferred)
• strong attention to detail and ability to maintain accurate records and documentation
• An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Certificates, Licenses, and Registrations:

• None required

Other Skills and Abilities:

• None noted

Other Requirements:

• Travel as needed to each clinic (hybrid position)

Physical Requirements:

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

AMERICANS WITH DISABILITIES ACT STATEMENT

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis via the interactive process.

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.