Job purpose
Optimizes key account customer relationships and the management of the logistics of supplying major national retailers with merchandise; promote and implement the company’s core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers.
Duties and responsibilities
- Establishes and maintains strong relationships with customers by providing support, information, and guidance; taking care of customer needs.
- Processes orders, managing inventory for key account customers.
- Coordinates the product ordering with Importing department.
- Partners with external sales representatives and internal sales management team to promote and develop business.
- Utilizes computing skills and knowledge base to work with multiple computer systems.
- Maintains current knowledge of industry trends, market activities, and competitors.
- Supports maintaining a safe working environment and focuses on safe work habits.
- Maintains a focus for self and team on continuous learning that will enhance skill sets and growth opportunities.
- Demonstrates a commitment to C&F Enterprises, Inc. core values.
- The position responsibilities outlined above are in no way to be construed as all encompassing.
- Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Skills
- Exceptional customer service capabilities
- Demonstrated high proficiency in Microsoft Office- Excel
- Excellent oral and written communication skills
- Possess analytical thinking and problem-solving skills
- Impeccable time-management, organizational and attention to detail skills
- Knowledge in home fashions, gifts, textiles or retail industries
Competencies
- Positive Energy Level
- Customer Relationships
- Team Player
- Prospecting Skills
- Meeting Sales Goals
- Motivation for Sales
- Negotiation
- Independence
Physical requirements
- Sitting, Standing Walking
- Lifting: Raising or lowering an object from one level to another (includes upward pulling)
- Carrying, Pushing, Pulling boxes and sample orders up to 50 lbs.