Learning and Development Manager

Learning and Development Manager

Company: CareStar, Inc.
Location: Hamilton County, Ohio (and surrounding areas)
Job Type: Full-Time
Industry: Healthcare / Social Services / Case Management

About the Opportunity at CareStar

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking an Education Manager to join our Human Resources Department. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Learning and Development Manager, you’ll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You’ll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

Key Responsibilities

• Directly supervises, manages and oversees staff, including hiring, firing and providing performance evaluations, and individual development goals and objectives.

• Oversees high-risk situations or problematic cases; advises administration as appropriate; assists Clinical staff to address individuals and program concerns/complaints.

• Participates in quality improvement activities, including but not limited to Quality Improvement Committee meetings, project teams, and monitoring productivity and tasks.

• Develops and manages department budgets and staffing metrics.

• Provides oversight to the orientation process, including conducting and attending orientation as necessary; ensures that all employees receive the appropriate orientation to meet the ongoing needs of the organization and the individual positions.

• Manages the creation, integration and delivery of training materials to CareStar employees to meet the needs of CareStar, as well as the needs/requirements of programs which have a contract with CareStar.

• Adheres to the CareStar Rule in performance of job responsibilities.

• Understands and complies with CareStar Policies and Procedures.

• Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.

• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.
  
  Minimum Qualifications
  

• Active/current license as a Licensed Social Worker, Licensed Independent Social Worker, Registered Nurse or a Bachelor’s Degree in business or a health-related field.

• At least 36 months of experience in a home and community-based services environment is required; 24 months of experience in data analysis and/or data trending and/or accounting or financial analysis desirable.

• Effective interpersonal skills with the ability to supervise, instruct and mentor in a diverse work environment; effective oral and written communication skills with attention to detail in assessment and in documentation.

• Exercises independent judgment and decision-making with strong critical thinking and problem solving skills; Excellent organizational practices with ability to multi-task; Familiarity with quality improvement processes.

• Knowledge of Medicare, Medicaid, insurance and waiver programs; extensive knowledge of community resources.

• Available to meet the needs/requirements of employees, co-workers and individuals during CareStar standard business hours.

• Ability to use computer programs to enter and process consumer information, report preparation and familiarity with suite of Microsoft Office programs.

• Valid driver’s license and car insurance as required by State law.
  
  Why Join CareStar?
  

• Competitive salary based on experience and education

• Comprehensive benefits: Medical, dental, vision, life insurance

• 401(k) with a generous company match

• Paid time off + 10 paid holidays

• Employee Stock Ownership Plan (ESOP) – become a part-owner in the company

• Supportive, mission-driven culture focused on improving lives

Apply Today

Ready to make a difference? Visit https://www.carestar.com/about-carestar/careers/ to apply and learn more about joining our team.