Manager, Legal & Compliance

Fully remote | No overtime or weekend work

Lead commercial legal projects and process improvements

Coordinate Salesforce and legal operations initiatives.

Position Overview

A key member of the Legal & Compliance (L&C) Transformation and Operations team responsible for driving efficiencies across L&C processes and technologies. This manager also partners closely with our Commercial Legal team to help reduce friction in the Sales motion to increase deal velocity to ensure L&C is maximizing our contributions to revenue and growth.

Key Responsibilities

• Partner closely with our Commercial Legal leadership team and serve as primary project manager on all go-to-market and commercial initiatives to ensure the execution of globally consistent best practices.
• Coordinate Salesforce requirements, technology bugs, template updates, and other commercial initiatives; Collaborate with Salesforce technology teams to track statuses and communicate timely updates to key stakeholders.
• Build and maintain effective relationships with L&C leadership, Revenue and Deal Operations (RDO), technology partners, and other business stakeholders to drive effective legal processes and technology that support the broader business growth.
• Support broader L&C technology implementations with requirements gathering, tracking implementation deliverables, and communicating with technology vendors and L&C stakeholders.
• Proactively identify and mitigate operational risks by anticipating challenges, fostering cross-functional collaboration, and implementing preventative solutions that support business continuity.
• Create and maintain clear, user-friendly documentation to educate all stakeholders on operational workflows and legal technology tools.
• Proactively seek ways to improve current processes, tools, and technologies to maximize productivity, workflow, and efficiency.
• Support onboarding and mentorship of new L&C team members; Share knowledge and best practices to strengthen team capability and foster a culture of continuous learning.
• Exhibit an innovative and growth mindset when executing responsibilities; Bring new ideas to Legal Operations leadership on a consistent basis.
• Manage special projects for the MVP of Legal Operations, as needed.

Skills and Requirements

• 5 years of experience in Operations, Sales support, or other roles involving process management and the ability to quickly learn and navigate new systems; Legal Operations experience is helpful but not required.
• Strong understanding of economics and operating model.
• Proficiency with technology tools and applications such as Jira and Salesforce are strongly preferred.
• Demonstrated understanding of how to develop, implement, and enhance processes; Capacity to be a system thinker, deriving insights from data to improve operating models and processes.
• Effective strategic thinker with the ability and experience to develop, implement and document strategies and execution plans for both short-term and long-term initiatives.
• Excellent planning and organization skills and proven ability to deliver.
• Strong communicator with the ability to present complex information clearly in written and verbal form.
• Strong leadership skills, including the ability to influence stakeholders across multiple disciplines.
• Undergraduate degree strongly preferred.

Attributes for Success

• Results-oriented, with a proactive and solutions-focused mindset.
• Agile and adaptable in a fast-paced, evolving environment.
• Collaborative and innovative, with a passion for continuous improvement.
• Excellent interpersonal and communication skills, with the ability to collaborate across departments.
• Demonstrates a strong sense of urgency in addressing business needs, timely responses, and resolving issues.
• Skilled in prioritization, problem-solving, and critical listening.
• Effective change agent with the ability to lead change, think out of the box, and make new ideas happen.