Position Summary

Senior Helpers of Silver Spring is seeking a dependable, organized Office Coordinator to support the daily administrative operations of our growing home care office. This role keeps the office running smoothly by managing incoming inquiries, maintaining accurate records, supporting client intake, coordinating caregiver onboarding paperwork, and assisting with payroll preparation. The ideal candidate is detail-oriented, comfortable managing multiple priorities, and communicates warmly and professionally with clients, families, caregivers, and team members.

What We’re Looking For

A proactive team player who enjoys creating order, helping others, and supporting a growing office. The right candidate takes initiative, notices details that need attention, and follows tasks through to completion.

Key Responsibilities

• Answer calls, emails, and office inquiries professionally and warmly.
• Make a strong first impression with every inquiry, recording leads accurately and following up promptly to turn prospects into clients.
• Schedule client assessments and share details with the team.
• Track paperwork, service agreements, payments, and deposits so everything is complete before services begin.
• Keep client, caregiver, and personnel files accurate and confidential.
• Coordinate caregiver onboarding and orientation, and track credentials and expiration dates.
• Review timecards, mileage, and reimbursements before payroll deadlines, and flag any discrepancies.
• Manage office calendars, supplies, vendors, and trackers.
• Update the Care Coordinator and management on start dates, paperwork status, and other admin matters.
• Support management with reports, documentation, and special projects as needed.

Qualifications

• Experience in office administration, customer service, healthcare administration, or a related field preferred.
• Strong organizational skills, attention to detail, and reliable follow-through.
• Clear, friendly, and professional communication skills, both by phone and in writing.
• Ability to manage multiple tasks, prioritize work, and work independently in a small-office environment.
• Comfort using Microsoft 365 and electronic recordkeeping or scheduling systems; WellSky experience is a plus.
• Ability to handle confidential information with discretion and professionalism.
• Bilingual in Spanish and English preferred.

Schedule & Pay 

• Competitive pay ranging from $18-$22/hour based on experience and qualifications  
• Comprehensive medical, dental, and life insurance benefits. 401K
• Opportunities to grow with a supportive and mission-driven team 

About Us 

Since 2002, Senior Helpers® has provided compassionate in-home senior care through locations across the U.S. and internationally. Our mission is to improve the quality of life for our clients, their families, and our employees.

As a Great Place to Work® Certified company, we invest in our caregivers, support work-life balance, and provide the training and support they need to succeed.

Senior Helpers of Silver Spring is an independently owned and operated franchisee of SH Franchising and an equal opportunity employer.

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