Our Farmers Insurance office in Santa Ana is hiring a friendly Receptionist and Customer Service Representative. Youll welcome clients, answer calls, manage files, and support daily operations so our agents can focus on consultations. If you enjoy helping people and creating a welcoming environment, wed love to hear from you.
Paid Time Off (PTO)
Retirement Plan
Career Growth Opportunities
Responsibilities
Greet visitors as they arrive at our Santa Ana office, ensuring everyone feels welcome and valued.
Manage incoming phone calls, directing inquiries to the appropriate agent or providing basic information.
Assist clients with payment processing and help them navigate administrative paperwork for their policies.
Maintain the office filing system to keep our records accurate and easily accessible.
Coordinate appointments and manage the agency calendar to help our agents stay on track.
Handle general office correspondence, including email and physical mail distribution.
Professional proficiency in English and Spanish to assist our diverse client base.
Previous experience in a customer-facing or administrative role.
Technical comfort with Microsoft Office Suite and basic office equipment.
Strong organizational skills with an ability to manage multiple requests at once.
High school diploma or equivalent.
Understanding of basic insurance terminology is helpful but not strictly required.
| Location | SANTA ANA, CA, 92706, US |
| Industry | Insurance |
| Company Size | 5,000 to 9,999 employees |
| Website | http://www.farmers.com/ |
In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.
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