RECEPTIONIST:
COMPANY DISCRIPTION
The Ford Store Morgan Hill is one of the Bay area’s best, family owned and operated Ford dealerships. Our team specializes in new and used car sales, great customer service, and exceptional vehicle repair. We are proud to provide for drivers from Morgan Hill, San Jose, and beyond at our modern and state of the art facility.
We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
The Ford Store of Morgan Hill is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
The Ford Store Morgan Hill is a Drug Free Employer.
JOB DESCRIPTION
The Receptionist answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she sets the tone for our dealership's Sales Department by being an outstanding listener and information source. The Receptionist performs administrative duties, sales reporting and operates the telephone switchboard for call routing.
The ideal candidate has a high school diploma or GED and previous experience in a position of similar responsibility (front desk, administrative assistant, etc.). Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Automotive dealership experience a plus.
Must be able to work evenings, weekends and Holidays. 15-25 hours/week.
RESPONSIBILITIES:
Greets all customers in a warm, sincere, and helpful manner
Operates the complete POS system and other required software
Coordinates questions and issues with the appropriate department personnel
Provides administrative assistance as needed
Performs other duties as assigned
Manages inbound phone inquiries and routes calls accordingly
Helps educate/train new staff members
QULIFICATIONS:
High school diploma or GED required
Previous customer service or related experience preferred
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
Excellent telephone skills
Strong organizational and time management skills
Helpful attitude and friendly demeanor
Highly professional and dependable
Strong computer and internet skills, including Microsoft Office suite
Detail oriented and punctual
BENEFITS:
Opportunity to Advance
Company Discounts
Employee Discounts
Medical, Dental, Life Insurance
401 (K)
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
infrequently
Kneeling and/or Squatting
infrequently
Lifting
25 lbs to 50 lbs
infrequently
Reaching and/or lifting overhead
infrequently
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
infrequently
Pushing and Pulling
infrequently
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
The Receptionist Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $20.00.