Sales Admin Specialist III

JOB SUMMARY:

The Sales Admin Specialist III will be responsible for providing administrative support to the National Account team and will act as their key point of contact.  The Sales Admin Specialist III will demonstrate strong knowledge of the administrative role, activities, procedures, and reporting relationships within the sales department. 

PRIMARY RESPONSIBILITIES:

• Coordinates Assists with entering opportunities and tracking activity through the Salesforce lifecycle, including closeout and promotional opportunities.
• Coordinates the closeout and promotional process from Salesforce opportunity entry through SKU creation, buyer communication, and purchase order placement.
• Creates, tracks, and reviews rollout progress for accuracy, partnering with Forecasting to ensure items flow accurately through availability reporting.
• Maintains current opportunity dates and related information within CRM systems.
• Creates and maintains inventory sell sheets, including current product specifications, pricing, packaging, and related information.
• Leads the creation and delivery of semi-annual market closeout presentations by coordinating with cross-functional departments to consolidate product specifications, pricing, packaging, volumes, and related information into clear, accurate, and actionable presentations for customers and executive leadership.
• Facilitates the accuracy, completeness, and timely distribution of weekly availability reports by reviewing Forecasting submissions and validating data prior to customer communication.
• Facilitates customer sample requests, including samples sent to the showroom for appointments or directly to customers.
• Maintains customer buy grids and product information for assigned Off-Price accounts.
• Assists with preparing presentations for customer meetings and related business needs.
• Supports the diverse daily needs of the Off-Price division, including relationship management and maintaining partnerships with accounts.
• Conducts periodic store shops for Off-Price retailers, such as HomeGoods, Marshalls, and T.J. Maxx, documenting bedding category assortments, photos, pricing, merchandising, and related competitive observations.
• Generates customer meeting recaps, including key meeting insights, cross-functional action items, owners, and follow-up deliverables.
• Tracks sales opportunities through all stages of the sales process and communicates status updates as needed.
• Communicates with Client Services on purchase orders to help resolve issues and support complete, accurate, and on-time shipments.
• Leads cross-functional efforts to resolve product availability constraints, including coordinating substitution options when needed.
• Continually identifies opportunities to improve Off-Price processes related to inventory availability, current packaging, product specifications, customer support, and order execution.
• Actively participates in team meetings and supports cross-functional communication to advance Off-Price priorities.

ESSENTIAL QUALIFICATIONS:

• Associate’s degree in a business-related field or equivalent combination of education and experience.
• Minimum of 4+ years of experience supporting a demanding and multi-location sales team.
• Previous experience using Salesforce or similar CRM systems is required.
• Experience with digital asset management tools, such as Bynder, preferred.
• Exposure to project management principles, timelines, and milestone tracking.
• Experience with ERP or MRP systems for production and inventory management is preferred.
• Exposure to process improvement initiatives.
• Advanced usage of Microsoft Office Suite, primarily Outlook, Excel, and PowerPoint.
• Strong attention to detail with the ability to organize information, manage multiple priorities, and validate data for accuracy.
• Ability to build and maintain effective relationships with internal cross-functional teams and external customers.
• Strong verbal and written communication skills with the ability to prepare clear customer-facing and leadership-facing materials.

PHYSICAL DEMANDS:

• Ability to withstand prolonged periods sitting at a desk

• Frequent use of upper extremities to perform keyboard functions and work on a computer

• Ability to occasionally stand/walk