Student ISS Office Assistant

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

Job Summary

International Student Services is seeking a student worker as an I-Team Front Desk Assistant within our office in the Green Center. I-Team Assistants provide support and assistance to staff members, current students, and alum. This position's primary focus is to be the initial point person to greet visitors and answer general questions. Assistants will also support ISS programs. As an I-Team Assistant, you will gain valuable professional experience while making a meaningful impact on our students and campus community.

This student leader will gain meaningful experience in event planning, peer engagement, digital communication, and administrative operations while developing essential skills aligned with the NACE Career Readiness Competencies.

Job Responsibilities

Office and Administrative:

• Be present, attentive, and accessible to provide a warm, professional welcome to visitors in person and on the phone, answering inquiries and directing individuals to appropriate on-campus and community resources.
• Be knowledgeable of and assist students in navigating SNHU's web platforms, including mySNHU, the ISS Booking System, Service Now Portal and Brightspace.
• Support ISS staff by accepting and distributing mail/packages; tracking and organizing department and program supplies.
• Maintain the front office's professional appearance and shared spaces, including the Green Center Living Room.
• Attend I-Team meetings and training sessions as required.

Program Support:

• Assist the ISS Associate Director with signature events (i.e., our monthly Cooking and Conversations, International Education Week, Escape to the Islands, etc.,) through event planning, support, realization and clean up.
• Support program marketing, including designing flyers, developing social media campaigns and creating promotional videos via Capcut for Instagram and other channels.
• Create, schedule, and analyze content to increase engagement with the ISS community.

New Student Check-In and Orientation:

• Actively participate in three check-ins and orientations per year (December/January, April/May, & August), welcoming new international students and providing essential information about SNHU services and programs.
• Assist with the immigration document scanning process during check-in. Maintaining confidentiality of all documents.
• Present during orientation on ISS services, programs, and mySNHU; provide campus tours as needed.

Minimum Qualifications

• Enrolled as an on-campus student at SNHU.
• MUST be available for shifts Monday - Friday between the hours of 10:00 am - 3:00 pm for approximately 10-15 hours per week.
• Punctual, reliable and self-motivated in fulfilling responsibilities.
• Effective communication skills and respectfulness.
• Competency with using office equipment.
• Willingness to adapt to a dynamic work environment.
• Ability to maintain confidentiality.
• Interest in supporting SNHU's international student community.

Preferred Qualifications:

• Previous experience in customer service.
• Knowledge of social media and content creation.
• Experience with Microsoft Office Suite of programs.

Learning Outcomes (NACE Competencies):

• Communication: Develop verbal, written, and interpersonal communication skills by assisting students, welcoming visitors, creating promotional materials, and presenting information during orientation and events.

• Professionalism: Demonstrate accountability, ethical behavior, confidentiality, and reliability while supporting office operations, student services, and campus programs.

• Teamwork: Collaborate with ISS staff and student employees to support daily operations, plan events, and contribute to shared team goals.

• Critical Thinking: Apply problem-solving and sound judgment to respond to student inquiries, navigate campus resources, and adapt to changing office and event needs.

• Technology: Strengthen digital fluency by utilizing mySNHU, Brightspace, ServiceNow, the ISS Booking System, social media platforms, and other university technologies.

• Leadership: Build leadership skills by taking initiative during orientations, events, and student engagement activities while serving as a welcoming resource for the international student community.

• Career & Self-Development: Participate in meetings, trainings, and feedback opportunities to develop professional skills and continuously improve performance.

• Equity & Inclusion: Foster an inclusive and welcoming environment by supporting students from diverse cultural backgrounds and connecting them with appropriate campus and community resources.

Work Schedule

• Approximately 10-15 hours per week.
• Scheduled shifts between 10:00 am and 3:00 pm, with occasional evening or weekend hours to assist with events.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.