Travel Operations Coordinator / Administrator

Job Title: Travel Operations Coordinator / Administrator

Job Type:

Full-Time

Job Location:

Remote in Washington, DC.

Job Summary:

Genesis Consulting is seeking an experienced, forward-thinking Travel Operations Coordinator / Administrator with a passion for growth and business transformation. The Travel Operations Coordinator / Administrator will support day-to-day travel program operations for the client's automated, web-based Travel Management System (TMS). This role provides hands-on assistance to travelers, ensures accurate system data management, supports reimbursement processing, and helps maintain compliance with established travel policies.

The Coordinator acts as the primary point of contact for booking assistance, expense report guidance, and issue resolution, ensuring a smooth and efficient end-to-end travel experience from initial arrangements through final reimbursement.

Duties and Responsibilities:

This role ensures that travelers receive timely, accurate, and policy-compliant support while contributing to the effective operation of the client's integrated Travel Management System and reimbursement processes. Duties and Responsibilities include but may not be limited to:

• Traveler Booking & Pre-Travel Support: Assist travelers with reservations, itinerary changes, authorizations, and troubleshooting within the web-based TMS.
• Expense & Reimbursement Assistance: Support preparation and submission of expense reports, ensure required documentation, and coordinate resolution of audit exceptions.
• System & Profile Administration: Maintain traveler profiles, permissions, and data integrity within the TMS and integrated reimbursement systems.
• Policy Monitoring & Escalation: Monitor compliance with travel policies, identify exceptions, and escalate non-adherence as required.
• Operational Coordination: Collaborate with the Travel Program Manager and support desk to ensure seamless, end-to-end travel and reimbursement support.

Requirements

Minimum Qualifications/Experience:

• Minimum of two (2) years of experience using travel booking tools and/or expense reimbursement systems (e.g., Concur or similar platforms).
• Experience supporting travelers with reservations, expense reporting, and issue resolution.
• Familiarity with government travel policy / Federal Travel Regulations (FTR)[PS1] compliance and exception management.
• Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment.
• Excellent customer service and communication skills.
• Experience in a corporate or government travel environment preferred.

Preferred Competencies:

• Experience with SAP Concur.
• Proficiency in web-based travel management systems and integrated financial platforms.
• Strong problem-solving and troubleshooting abilities.
• Ability to work collaboratively across operational and financial teams.
• Customer-focused approach with a commitment to service excellence.

Minimum Education:

• Bachelor's Degree in Computer Science, IT, or related field. Master's Degree preferred.

Certifications:

• SAP Concur or Travel certifications preferred.

Other:

• U.S. Citizenship is required.

[PS1]recommend this be government travel policy / FTR