Walls Account/Senior Account Coordinator

About Empire Office

Empire Office is the largest commercial furniture dealer in the world, with over 78 years of experience and more than 425 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.

Overview

Empire Office is currently seeking an Account/Senior Account Coordinator to join our growing team. The function of this position is to provide high level customer service in a timely manner including quote/order entry, order status, and punch list follow-up. This position will be responsible for supporting the sales staff and following up to make sure that we meet and exceed the customer's expectation.

Key Responsibilities

• Acquire vendor discounts and verify pricing (CDA)
• Assist and verify specification
• Complete all required header information (i.e. sales codes, taxes, ship to, carton/uncarton)
• Complete applicable instructions
• Color code floor plans and organize counts
• Request COI
• Manage and put COM and COL on reserve
• Management of CODs
• Handle auto pricing
• Assist in request for labor quote
• Ensure proper approval documentation prior to quote conversion to order
• Request proforma invoices for clients who have deposits required
• Ensure orders are released in our Hedberg system

Order Follow-up:

• Confirm receipt of purchase order with vendor
• Confirm receipts of acknowledgement from vendor
• Create and manage vendor request for deposit
• Lead resolution of acknowledgement discrepancies
• Create order status reports (initiate and maintain throughout)

Pre-Installation:

• Create Operations request (advise union/non union; ST or OT)
• Assist in preparation of installation package/binder

Install:

• Maintain punch list documentation (dates, advise clients)
• Order punch list items (if n/c required request)
• Create laser and RA tickets when PM is not involved to prompt freight claims
• Complete installation

Post Installation:

• Invoice upon delivery and installation
• Day two orders
• Maintain client contact to ensure satisfaction

Other:

• Input and set up new customers and vendors
• Request warranty information
• Product Mix Report

Skills & Qualifications

• High School Degree plus 1-3 years of professional experience
• Bachelor's degree or equivalent
• Furniture or dealership experience a plus but not required
• Microsoft Office knowledge (Outlook/Excel/Word) is a plus
• Strong communication skills, both written and oral
• Ability to take initiative and think proactively
• Comfortable handling multiple tasks at a time
• Proven organizational and time management skills
• Possesses critical thinking capabilities to solve any issues
• Understands and adheres to deadlines
• Works well in a team environment