20 Results for

Benefitfocus in the United States

Jobs

Solutions Engineer Benefitfocus

Portland, SC

Knowledge of enterprise-level software technology, including server hardware, networking, web applications, electronic data exchange, and service -oriented architectures�. Benefitfocus.com, Inc., the leading producer of employee benefits software is looking for an energetic, assertive and articulate�Solutions Engineer�to join a dynamic team of sales individuals.

30+ days ago

Customer Support Specialist Benefitfocus

Charleston, SC

Serve as key communication point for issues assigned and work to resolve complex issues while providing system knowledge and expertise; Consistently provide status updates for active issues for both the customer and internal associates. The primary functions of the Customer Support Specialist role include triaging system issues, collaborating internally to ensure items are resolved with the highest quality, and providing cause and resolution details to customers.

30+ days ago

Test Manager Benefitfocus

Greenville, SC

The Test Manager works closely with our clients, the Benefitfocus Project Manager, and the other Benefitfocus project team members throughout the test effort to ensure successful delivery of a quality solution.� The Test Manager must ensure proper management of the testing activities, including workstream management, risks / issues management, escalations, status reporting, etc.

30+ days ago

Channel Manager Benefitfocus

Charleston, SC

The channel partner manager will work closely with our partner business teams to develop and execute go-to-market activities by leveraging cross functional teams across both organizations. External industry network with 3+ years SaaS experience - Experience working within the enterprise software development industry is highly desired.

30+ days ago

Carrier Customer Success Manager Benefitfocus

Charleston, SC

You will collaborate with Benefitfocus Engineering, Professional Services, Data Services, and Service Center teams to ensure the delivery of high quality application features that will provide the maximum benefit to our customers. Lead the internal Benefitfocus team on behalf of the customer, motivating the team, coordinating across teams, anticipating and addressing needs, and ensuring the highest possible quality of work generated by the team.

30+ days ago

Test Manager Benefitfocus

Charleston, SC

30+ days ago

Application Analyst Benefitfocus

Tulsa, OK

Problem-solving (Novice) - Understands and is aware of the range of options available in new or unfamiliar situations and is able to select the appropriate course of action to produce a logical, practical and acceptable solution. - Web Browsers (Intermediate) - Confident in general use of all major web browsers and capable of troubleshooting common user issues.

30+ days ago

Capacity Analyst Benefitfocus

Charleston, SC

Ability to collaborate with leaders across the Customer Success Organization - Specifically, communication of impacts of inputs to the Professional Services model to other teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

30+ days ago

Solutions Consultant Benefitfocus

Charleston, SC

A Solutions Consultant is responsible for ensuring the successful implementation of the Benefitfocus Platform, providing Benefitfocus product and implementation expertise, working with customers (Human Resources and Benefits representatives and leaders) to understand their business requirements and helping to configure and test the Benefitfocus solution. This position requires a self-motivated, customer-focused professional with strong follow-through who consistently keeps commitments to customers and fellow associates.

30+ days ago

Customer Success Manager Benefitfocus

Charleston, SC

Regular and Proactive Communication: Participate in and drive quarterly business reviews to analyze support for each customer, agree on action plans for any outstanding issues to drive resolution, and provide insight on upcoming release features that will add value for the customer. Drive annual open enrollment success with customers, partnering with each customer to develop actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources.

30+ days ago

Associate Benefits Administrator (Contractor) Benefitfocus

Charleston, SC

Associate Benefits Administrators are an integral part of the Benefits Service Center team and will receive excellent training and learning tools when they join Benefitfocus through our Benefitfocus University training program.�. Respond to phone requests from end-users who are utilizing our online benefits enrollment application as it relates to benefit plan details, functionality, navigation and general use of software applications.

30+ days ago

Program Manager- Service Center Benefitfocus

Charleston, SC

Success of the Program Manager role is measured on the ability to drive and maintain Service Center programs while bringing specific projects to completion on time and within budget. This role will be responsible for the ongoing maintenance of critical programs to support the Service Center including global operations, operational efficiencies and continuous improvement.

30+ days ago

Account Manager Benefitfocus

Charleston, SC

Account Managers collaborate with the extended Benefitfocus family to provide Customers with preemptive service related to our Benefitfocus Marketplace product offerings. Act as a primary point of contact responding to questions related to online enrollment and eEnrollment applications; resolve and escalate Customer requests as needed.

30+ days ago

Configuration Consultant Benefitfocus

Charleston, SC

Configuration requirements for each clients� renewal, or off-cycle change, is sent to the Configuration Support Consultant who will update our platform and perform a series of tests while working with Customer Support Specialists, Carrier Representatives, and HR Administrators to ensure the final results match their requirements. The Configuration Consultant will work with Customer Support Management, Operations Management, Import Services, and Data Analysts to make the Open Enrollment experience as seamless as possible.

30+ days ago

Senior Manager, Customer Success Support - Premier Accounts Benefitfocus

Charleston, SC

Evaluate the effectiveness of the premier account support team and drive continuous process improvements; implement process adjustments and/or system enhancements working cross-functionally as appropriate, to ensure customer satisfaction meets or exceeds expected service levels and to improve business relationships with customers. Develop effective working relationships with key internal and external customer contacts and work to understand business conditions and future needs; work closely with the Customer Success Managers and Regional Directors to ensure exceptional support is provided to our premier customers.

30+ days ago

Account General Manager Benefitfocus

Remote, SC

Remote

The Account General Manager (AGM) has full accountability for the growth and management of Benefitfocus� most strategic client partnerships (consulting/broker relationships, carrier partnerships, and/or marquis employer relationships) in a complex and rapidly changing technology and healthcare environment. Proven ability to build internal and external partnerships at all organizational levels and to lead via influence in a matrixed leadership environment (Five or more years leadership experience in a direct or matrixed capacity).

30+ days ago

Solutions Consultant Benefitfocus

Greenville, SC

30+ days ago

Delivery Manager Benefitfocus

Greenville, SC

The Delivery Manager will have lead client-facing consulting responsibilities to include any activity related to program or project management, helping the client realize their strategic business and technical objectives. Key Responsibilities Include: Delivering projects within framework of scope, time, and cost to agreed levels of quality, and within the organization�s project management framework.

30+ days ago

Senior Support Delivery Manager Benefitfocus

Charleston, SC

Actively monitor triggers to identify trends and prevent potential escalations (e.g., Call/case volume, Platform Exception Manager)Assist in company-wide initiatives as indicated through the Operations Team Implement weekly meetings with cross functional team to discuss trends, resolutions, and overall process improvements. In addition, as a senior level support specialist, the SSDM will be responsible for communicating business needs between a cross functional team, develop metrics and reporting to review trends and risks with a cross functional team, and create a closed loop feedback process for internal communications.

30+ days ago

Delivery Manager Benefitfocus

Charleston, SC

30+ days ago

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