Corporate Vice President - Delivery Lead, Quality Engineering & Automation New York Life Insurance CoCorporate Vice President - Delivery Lead, Quality Engineering & AutomationNew York, NY$119,000–$170,000 / yearThis leader will oversee a team of quality engineers and automation experts, providing both strategic and technical direction while partnering across delivery, engineering, and platform teams to embed quality throughout the software lifecycle. The ideal candidate will bring strong hands-on SDET (Software Development Engineer in Test) experience, combined with proven leadership in scaling modern QE practices, test data management, cloud platforms, and AI-driven validation.
Corporate Vice President, Senior Marketing Strategist New York Life Insurance CoCorporate Vice President, Senior Marketing StrategistNY$147,500–$200,000 / yearThe right individual will have to be a seasoned go-to-market strategist who can serve as a thought leader to our leadership in order to define priorities, evaluate opportunities, lead strategic initiatives and drive enterprise-level strategic decisions. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation.
Corporate Vice President - Corporate Development & Strategy New York Life Insurance CoCorporate Vice President - Corporate Development & StrategyNY$175,000–$235,000 / yearBusiness Overview: The Corporate Development and Strategy team works closely with the CEO and the Executive Leadership Team to help define & articulate business strategy and support oversight and execution of key enterprise strategic initiatives and other large / complex programs. We are looking for outstanding individuals with excellent intellectual & analytical capabilities, pragmatic problem solving skills, strong communications & influencing capabilities, a robust strategy & change management toolkit and a passion to effect change across the organization at the most senior levels.
Senior Associate - Workload Automation Engineer New York Life Insurance CoSenior Associate - Workload Automation Engineer$90,000–$128,500 / yearHands-on experience with Stonebranch or at least one major enterprise scheduler (e.g., ESP, Control-M, AutoSys, IBM Workload Scheduler/TWS, Redwood) including: Operating controllers/agents across environments. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation.
Corporate Vice President, Advanced Planning Consultant New York Life Insurance CoCorporate Vice President, Advanced Planning ConsultantLouisville, KYRemoteThis role drives large-case production through advanced sales strategies, estate planning, and premium finance solutions by delivering targeted agent engagement, hands-on client-facing support, and comprehensive training for agents and field leadership. In this role, you will support and enable our agents by delivering expertise, training, and premium finance solutions that drive growth, production, and long-term success across the enterprise.
CVP, Business Strategy (Purchase Experience) New York Life Insurance CoCVP, Business Strategy (Purchase Experience)NY$119,000–$190,000 / yearOur diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
Corporate Vice President - Integration Platform Architect New York Life Insurance CoCorporate Vice President - Integration Platform ArchitectNY$147,500–$211,000 / yearThe architect will ensure APIs and data integrations are scalable, reusable, and AI-ready, enabling both traditional applications and agentic / LLM-driven workflows. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation.
Service Leader, Onsite Relationship Management 93711 New York Life Insurance CoService Leader, Onsite Relationship Management 93711Austin, TX$70,000–$90,000 / yearWhether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and consequential impact on our success in fostering customer trust and loyalty. In this role, youll serve as a relationship manager and the primary liaison between the Service team and our local Managing Partner, recruiters and their agents, ensuring seamless communication, collaboration, and alignment of service support with the needs of the General Office.
Corporate Vice President - Field Technology New York Life Insurance CoCorporate Vice President - Field TechnologyNew York, NY$119,000–$170,000 / yearCollaborate across Operations, Platform & Engineering, Field Enablement & Rollout, Release Management, Change Management, and Strategy & Execution to establish consistent measurement practices, improve operational transparency, and deliver measurable improvements in performance, adoption, customer experience, and service outcomes. Design, implement, and maintain KPI frameworks, executive dashboards, and reporting that provide clear visibility into operational performance, agent experience, release effectiveness, change adoption, and strategic outcomes while enabling prioritization, accountability, and continuous improvement.
Senior Associate - Data Engineer New York Life Insurance CoSenior Associate - Data EngineerNY$124,000–$177,000 / yearAs a key member of Enterprise Data Platform team, you will work with talented engineers, architects, data scientists and end users to reimagine, design and build the next generation of Insurance solutions in the cloud leveraging nascent and modern technologies and platforms including AWS and Azure cloud, APIs, and AI. What You'll Do: Engages in collaborative relationships across architecture, product management, data and product delivery teams to design, implement solutions based on defined business challenges and outcomes.
Insurance Product Development & Strategy Lead New York Life Insurance CoInsurance Product Development & Strategy LeadWhite Plains, NY$119,000–$170,000 / yearThis is a role for someone who has sat close enough to the actuarial and underwriting work to challenge assumptions and drive better product decisions - whether that background comes from product development, pricing, or a technical actuarial career path for someone looking to broaden into strategy and leadership. Reporting to the Head of Strategy & Analytics, this leader will serve as both a product strategist and cross-functional program lead - translating strategic vision into disciplined execution across Life (Term Life, Whole Life), Disability, Accident & Health, and Supplemental Health lines.
VP / Head of Enterprise Architecture New York Life Insurance CoVP / Head of Enterprise ArchitectureNY$250,000–$300,000 / yearYou will build and support the EA Domain Architect Community who will leverage their collective experience to build a comprehensive portfolio of enterprise capabilities consumed by our diverse portfolio of insurance, investments, and benefits products & services. Promote the benefits of the EA Application Portfolio Platform (LeanIX) and drive continuous improvement efforts to ensure all business and technology services are well defined and therefore leveraged appropriately by the broader technology organization.
Life Solutions Customer Service Representative New York Life Insurance CoLife Solutions Customer Service RepresentativeCleveland, OH$42,000–$42,900 / yearWe provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Field Service Onsite Relationship Specialist 94403 New York Life Insurance CoField Service Onsite Relationship Specialist 94403NY$42,500–$60,000 / yearWhether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
National Account Client Liaison New York Life Insurance CoNational Account Client LiaisonRemote$60,000–$85,000 / yearRole Overview: The National Account Client Liaison will serve as a high-touch, embedded service liaison supporting the client's disability and leave programs, including STD, LTD, multi-state statutory programs (NY, NJ, WA, CO, DE), and FMLA. We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
Senior Associate, Investments - New York Life Ventures New York Life Insurance CoSenior Associate, Investments - New York Life VenturesNew York, NY$120,000–$160,000 / yearAs a key member of the investment team, the successful candidate will make an immediate impact by employing a data- and network-driven approach to identifying investment opportunities in areas of thematic relevance to New York Life. 5-7+ years of experience in private equity, venture capital, or a related field (e.g., corporate development, investment banking, strategy consulting, fund-of-funds, or technology strategy roles).
New Business Service Representative 94433 New York Life Insurance CoNew Business Service Representative 94433Pittsburgh, PA$43,000–$47,500 / yearWhether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
Senior Associate - Technical Business Analyst New York Life Insurance CoSenior Associate - Technical Business AnalystNY$100,000–$143,000 / yearRole Overview: As a Senior Technology Analyst within New York Lifes Technology Organization, you will analyze, design, and support technology solutions that improve business efficiency and system performance with our production desktop platforms including Customer Service Representatives (CSR) Desktop, Field Service Desktop, and Agent Desktop based on Salesforce and AWS. What Youll Bring: The Senior Technology Analyst should understand end-to-end workflows and integrations, configuration, connecting processes, platforms, and data to deliver scalable and efficient solutions.
Senior Associate - Business Operations New York Life Insurance CoSenior Associate - Business OperationsNY$100,000–$143,000 / yearThis individual will be responsible for translating complex business and technical concepts into clear executive-level narratives, driving strategic alignment across teams, and enabling operational effectiveness through strong project and stakeholder management capabilities. Support organizational operating cadence activities across workforce planning, procurement, finance, governance forums, and agile delivery management while identifying opportunities to improve processes, tools, and ways of working.
Senior Associate - Contact Center Experience Designer New York Life Insurance CoSenior Associate - Contact Center Experience Designer$111,500–$159,000 / yearThe ideal candidate combines analytical expertise with journey design thinking - capable of translating complex operational processes into seamless and intuitive customer experiences supported by platforms such as AWS Connect, Cisco CVP or similar. This role bridges business needs with technology solutions - gathering requirements, designing end-to-end experiences, and ensuring that every customer interaction is efficient, empathetic, and aligned with organizational goals.
Senior Administrative Assistant New York Life Insurance CoSenior Administrative AssistantNY$60,500–$86,000 / yearThis role requires excellent organizational and communications skills, strong attention to detail, discretion in handling confidential information, well developed customer service acumen and the ability to multitask and meet demanding deadlines. We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
Senior Associate - Technical Analyst - Scrum Master New York Life Insurance CoSenior Associate - Technical Analyst - Scrum MasterNY$100,000–$143,000 / yearThe ideal candidate will have strong analytical and communication skills, experience working in Agile teams, and the ability to support delivery coordination, backlog management, and Scrum ceremonies in a SAFe environment. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation.
Senior Associate - Platform Reliability Engineer - Cloud Technology New York Life Insurance CoSenior Associate - Platform Reliability Engineer - Cloud TechnologyNJEducation & Experience Requirements: Masters degree in Computer Science, Computer Engineering or related field (willing to accept foreign education equivalent) plus four (4) years of experience as a Senior Associate - Platform Reliability Engineer - Cloud Technology or related occupation delivering automated, scalable cloud solutions and ensuring platform reliability. Alternatively, a Bachelor's degree in Computer Science, Computer Engineering or related field (willing to accept foreign education equivalent) plus six (6) years of experience as a Senior Associate - Platform Reliability Engineer - Cloud Technology or related occupation delivering automated, scalable cloud solutions and ensuring platform reliability.
Corporate Vice President - Head of Enterprise Vulnerability & Remediation New York Life Insurance CoCorporate Vice President - Head of Enterprise Vulnerability & RemediationNY$147,500–$211,000 / yearThe role is accountable for driving remediation performance across multiple teams, including Patch & Vulnerability Ops, Endpoint Patching SRE, Infrastructure Patching SRE, App Remediation / SRE partners, Security, Cloud, DevOps, and CIO application teams. This role will build and lead a centralized remediation function that converts vulnerability findings into measurable risk reduction through structured intake, prioritization, ownership assignment, accelerated patch execution, application validation, exception governance, and evidence-based closure.
Senior Director, Research and Originations New York Life Insurance CoSenior Director, Research and OriginationsNY$184,000–$263,000 / yearThe individual will be expected to work closely with commercial and investment banks, finance companies, asset originators, asset managers and private equity funds, rating agencies, internal and external legal counsels, accounting, and regulatory personnel to ensure proper accounting and regulatory capital treatment. A $300bn + asset manager is looking to add a Senior Director to its Structured Finance research and origination team focused on the non-traditional commercial and consumer asset backed securitizations ("ABS") in addition to Fund Finance.
Corporate Vice President, Nautilus Group Case Consultant New York Life Insurance CoCorporate Vice President, Nautilus Group Case ConsultantTX$145,000–$195,000 / yearThis role serves as a senior technical leader and strategic partner to member agents, delivering advanced estate and business planning guidance for high-net-worth and ultra-high-net-worth clients. Success in this role is defined by the ability to build trusted relationships with agents, deliver exceptional client-facing support, leverage AI and technology to enhance planning outcomes, and consistently provide high-impact case design.
Head of Claims & Benefits Operations New York Life Insurance CoHead of Claims & Benefits OperationsNY$180,000–$260,000 / yearAs a core member of the Service Operations Senior Leadership Team, this role guides and supports overall service strategy and execution, partnering closely with Service Experience, Technology, Risk, Compliance, Finance, and Field leadership to deliver a unified, customer-first service model. By advancing a unified beneficiary experience, supporting Agency-led financial advice, and guiding enterprise service strategy and execution, the Head of Claims & Benefits Operations strengthens trust, improves scalability, and positions Service Operations as an industry leader.
CVP, Producer/Broker Relations Director New York Life Insurance CoCVP, Producer/Broker Relations DirectorRemoteRole Overview: Reporting to the Head of Producer Relations, this role will be responsible for maximizing the distribution of New York Life, Group Benefit Solutions (GBS) products through established and emerging brokers and clients by developing and executing strategic initiatives that differentiate GBS from the competition. This role will be responsible for developing the strategy, design, and delivery of effective distribution solutions to optimize current revenue streams, and the development of innovative solutions to drive holistic and incremental revenue growth across the full spectrum of GBS solutions over a multi phased year approach.
Paralegal, Office of the General Counsel Investments Group, New York Life Insurance CoParalegal, Office of the General Counsel Investments Group,Remote$59,000–$84,500 / yearRole Overview: New York Life is seeking an experienced and collaborative paralegal to support the Office of the General Counsel Investments Group, with a focus on matters related to mutual fund Board meetings and corporate governance. Strong computer skills, including Microsoft Outlook, Word, Adobe, Excel and DocuSign, with interest in or experience with legal technology, workflow automation, or document management tools (experience with Diligent electronic Board books platform preferred).
Senior Associate - Audit Supervisor New York Life Insurance CoSenior Associate - Audit SupervisorNY$81,000–$105,000 / yearWhat You'll Do: Be a key contributor on audit engagements within the Financial Reporting and Corporate Functions audit team, executing all phases of the audit process - including planning, understanding, fieldwork, and reporting: Leading assigned processes within an audit from start to finish with minimal supervision. By conducting timely audits and investigations, youll provide meaningful, stakeholder-focused insights that safeguard the companys financial integrity and support informed decision-making.
Associate Auditor New York Life Insurance CoAssociate AuditorNY$51,500–$68,000 / yearOur diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. By conducting timely audits and investigations, youll provide meaningful, stakeholder-focused insights that safeguard the companys financial integrity and support informed decision-making.
Service Leader, Onsite Relationship Management New York Life Insurance CoService Leader, Onsite Relationship ManagementPA$70,000–$85,000 / yearWhether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and consequential impact on our success in fostering customer trust and loyalty. In this role, youll serve as a relationship manager and the primary liaison between the Service team and our local Managing Partner, recruiters and their agents, ensuring seamless communication, collaboration, and alignment of service support with the needs of the General Office.
Associate - Auditor New York Life Insurance CoAssociate - AuditorNY$80,000–$90,000 / yearBy conducting timely audits and investigations, youll provide meaningful, stakeholder-focused insights that safeguard the companys financial integrity and support informed decision-making. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation.
Senior Associate, Team Lead Compliance New York Life Insurance CoSenior Associate, Team Lead ComplianceNY$100,000–$143,000 / yearEvaluate legislative and regulatory developments in collaboration with Corporate Compliance and the Office of Governmental Affairs, assessing potential impacts to products, forms and business processes while identifying opportunities to improve compliance processes through innovation and technology, including AI-enabled solutions. Serving as a key compliance representative across cross-functional initiatives, this role partners closely with Product, Legal, Compliance, Government Affairs, Underwriting, Service and Technology teams to ensure compliance requirements are effectively integrated into product development and operational processes.
Corporate Vice President, Digital Solution Architect New York Life Insurance CoCorporate Vice President, Digital Solution ArchitectTampa, FL$133,000–$190,000 / yearThis role serves as a recognized subject matter expert and architectural leader for digital capabilities, partnering with business stakeholders, product teams, engineering teams, and senior technology leaders to translate business strategy into scalable, secure, and customer-focused technology solutions. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation.
Senior Associate - Data Quality Analyst New York Life Insurance CoSenior Associate - Data Quality AnalystNY$100,000–$143,000 / yearWorking closely with data product managers, business SMEs, and technology teams, the analyst enhances data quality, data discoverability/trust and compliance across the enterprise; supporting New York Life's Data Strategy and enabling timely, data-driven decisions built on trusted information. Collaborate with business data owners, stewards, data product managers, SMEs, and data engineers to drive alignment on data quality outcomes and adoption of data quality tools and processes.
Head of Insurance New York Life Insurance CoHead of InsuranceNY$200,000–$300,000 / yearRepresent the firm at industry conferences, work across the enterprise to raise the firm's profile externally by generating opportunities to contribute to industry publications engage with media outlets to enhance the firm's reputation as an innovative insurance solutions provider. • Industry Networking: Build and maintain an extensive network of contacts across the third party insurance market and relevant consultant communities to grow the New York Life Investment's brand and a robust pipeline of new business opportunities.
Corporate Vice President - Senior M365 Modern Workplace Engineer New York Life Insurance CoCorporate Vice President - Senior M365 Modern Workplace Engineerfind description in this url https://jobs.newyorklife.com/job/Remote-Corporate-Vice-President-Senior-M365-Modern-Workplace-Engineer-any/1396946500/ .
Corporate Vice President - Cloud Security Engineer New York Life Insurance CoCorporate Vice President - Cloud Security Engineer$147,500–$211,000 / yearThey must be highly technical and possesses at least 5-7+ years' experience in security and systems administration across a wide variety of cloud infrastructure, including software as a service (SaaS), infrastructure as a service (IaaS) and platform as a service (PaaS). Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation.
Corporate Vice President -AI/ML Security Operations Engineer New York Life Insurance CoCorporate Vice President -AI/ML Security Operations EngineerNY$147,500–$211,000 / yearDay-to-day work includes building guardrails for agentic and tool-invoking AI use cases, protecting ML supply chain integrity, integrating ML security controls into existing AppSec CI/CD and SSDLC processes, contributing security requirements to ML platform and identity decisions owned by partner teams, and partnering directly with data scientists, ML engineers, and platform owners to operationalize secure-by-default patterns. The AI / ML Security Operations Engineer is a hands-on senior engineering role embedded within the Application Security organization, responsible for securing New York Lifes machine learning and AI pipelines as they evolve from isolated experimentation into production, agentic, and automated decisioning systems.
Senior Associate - Strategic Partnerships / Vendor Management New York Life Insurance CoSenior Associate - Strategic Partnerships / Vendor ManagementAustin, TX$73,000–$135,000 / yearRole Overview: This Senior Administrative Assistant provides high-level administrative and strategic support to senior executives within the Risk Management organization, including the Head of Business Unit Risk Management and additional Executive Officers. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation.
Senior Associate - Data Governance Engineer New York Life Insurance CoSenior Associate - Data Governance EngineerNY$124,000–$177,000 / yearWorking closely with data governance analysts, product managers, and technology teams, the data governance engineer enhances data discoverability, quality, and compliance across the enterprise; supporting New York Life's Data Strategy and enabling timely, data-driven decisions built on trusted information. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Senior Associate, Product R&D New York Life Insurance CoSenior Associate, Product R&DNY$110,000–$150,000 / yearRole Overview: The Product Research & Development team is a cross-Product Solutions capability responsible for identifying, researching, and developing business cases for innovative products and solutions that meet evolving client and agent needs, including new offerings, partnerships, value-added services, and bundled solutions. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Sr. HR Business Partner, Corporate Vice President, Technology Organization New York Life Insurance CoSr. HR Business Partner, Corporate Vice President, Technology OrganizationNY$119,000–$153,000 / yearThe Senior Human Resources Business Partner (HRBP) serves as a strategic advisor and thought partner to senior leaders, shaping and driving people strategies that directly enable business performance and long-term growth. With a forward-looking perspective, the Senior HRBP anticipates business and workforce challenges, leveraging data, insights, and deep expertise to design and implement solutions that drive a high-performing organization.
Junior Associate, Concierge Team New York Life Insurance CoJunior Associate, Concierge TeamOverland Park, KS$46,500–$65,000 / yearRole Overview: This position plays a vital role in assisting the Concierge Team by ensuring efficient case management and delivering exceptional service to brokers, case managers, and external partners. What Youll Do: Serve as a key support resource for the Concierge Team, assisting in managing cases and ensuring an exceptional service experience for brokers, case managers, and external partners.
Senior Associate - Data Governance Analyst New York Life Insurance CoSenior Associate - Data Governance AnalystNY$124,000–$177,000 / yearWorking closely with data product managers, business SMEs, and technology teams, the analyst enhances data discoverability, quality, and compliance across the enterprise; supporting New York Lifes Data Strategy and enabling timely, data-driven decisions built on trusted information. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Investments Lead Coordinator New York Life Insurance CoInvestments Lead CoordinatorRichmond, VA$80,000–$110,000 / yearApogem Capital operates within the New York Life Investment Management platform of companies, supported by the financial strength and long-term stability of a Fortune 100 mutual organization. With approximately $44 billion in assets under management as of December 31, 2025, Apogem partners with institutional investors to deliver disciplined underwriting, strategic capital deployment and long-term value creation.
Senior Associate, Illustration & Policy Administration - Technical Product Owner New York Life Insurance CoSenior Associate, Illustration & Policy Administration - Technical Product OwnerOverland Park, KS$80,000–$100,000 / yearRole Overview: New York Life Insurance (NYL) is seeking a highly motivated and detail oriented Technical Product Owner to join our high-performing team focused on continually improving our technology ecosystem and transforming our business processing capabilities that support our institutional clients in an industry-leading business unit, Institutional Life (IL). Translates agile epics into well-defined requirements by developing use cases, user stories, and acceptance criteria aligned with Product Manager direction and business priorities, including support for third-party vendor delivery timelines.
Corporate Vice President, Director, AI Search New York Life Insurance CoCorporate Vice President, Director, AI SearchNY$119,000–$200,000 / yearThe Director of AI Search and Marketing Experience Strategy is a strategic leadership role within the AI/Agentic Experience Strategy function, accountable for three interconnected areas: leading New York Life's AI Search strategy (Answer Engine Optimization, Generative Answer Optimization, and AI-mediated discoverability), defining AI-driven acquisition strategies and journeys, and shaping AI/agentic strategies for marketing experiences. Lead the cross-functional strategy and program for Answer Engine Optimization (AEO), Generative Answer Optimization (GAO), and AI-mediated discoverability, establishing New York Life's approach to being accurately and favorably represented in AI search environments including ChatGPT, Perplexity, Google AI Overviews, Bing Copilot, and emerging AI agents.
Senior Associate, Experience Design and Change Management New York Life Insurance CoSenior Associate, Experience Design and Change ManagementNY$100,000–$143,000 / yearThis role leads the mapping and redesigning key service journeys for clients, advisors, and customer service representatives, while leading structured change efforts to ensure successful adoption of new processes and tools. This position operates as a senior individual contributor, partnering across Operations, Technology, Salesforce, Correspondence, Web/Digital, Business Platforms, and Compliance to improve service effectiveness, reduce friction, and strengthen advisor ease of doing business.