Assists, coordinates and communicates with Customer Experience leadership and various stakeholders such as (but not limited to) DPS, IOC, EOC, airlines, and CBP to deliver positive customer experiences during routine and special events, as well as irregular operations (IROPS), weather events, and emergencies. Escorts VIPs, assists with military service programs, supports airline and airport-sponsored events such as media visits, conducts terminal tours, and supports other events and programs impacting the terminals as required.