File Management: Perform file setup, organization, and maintenance within internal systemsMail & Distribution: Process incoming and outgoing mail, including report and invoice distribution, faxing, and document handlingCase Management Support: Assist with medical record processing, case support tasks, and customer service inquiriesReview & Approvals: Manage Review Tab activities, including random sampling and case manager expense approvalsMedical & Financial Processing: Support workflows related to medical record payments, provider pre-payments, and release of informationDocumentation & Compliance: Ensure all state forms and required documentation are completed accurately and in compliance with client requirementsData Transfers: Ensure timely and accurate transfer of nurse notes, scorecards, and supervisor review dataSystems & Processes: Support internal systems, including contact management and API-related workflows (e.g., GBCARE API)Data Entry: Complete accurate and timely data entry and ongoing data maintenance. Skills:Strong attention to detail and accuracyAbility to multitask and prioritize effectivelyStrong communication and customer service skillsProblem-solving and critical thinking abilitiesAbility to work collaboratively across teamsComfortable working across multiple systems and tools WORKING CONDITIONS:This is a remote position requiring availability during either 8:00 AM–5:00 PM CST or 9:00 AM–6:00 PM CST.