We're looking for people who:Are curious and excited about technologyLike solving problems and figuring things outCan take initiative but also enjoy working with a teamWant to keep learning, growing, and challenging themselvesIf you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.*This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs.*Responsibilities:Provide end-user support through a consolidated service desk using ITIL principles and best practices for incident management, problem management, change management, and request fulfillment. Receive, document, prioritize, troubleshoot, resolve, and track user incidents and service requests involving workstations, operating systems, applications, printers, peripherals, mobile devices, remote access, VPN connectivity, accounts, and collaboration technologies.