A positive, welcoming, and enjoyable workplace cultureA shared vision to be a trusted leader in risk management and insurance solutions, providing security and peace of mind for individuals and organizations YOUR QUALIFICATIONS & EXPERIENCEYou have your Property & Casualty (P&C) license acquired upon hire or to be obtained within 90 days of employmentYou have 2+ years of insurance industry preferredYou have proven experience in client-facing roles with a focus on building and maintaining long-term client relationships strongly preferredYou have demonstrated ability to effectively communicate, build meaningful connections, and calmly de-escalate situations of frustration WHO YOU AREYou have a strong and unwavering commitment to client confidentialityYou have a client-first mentality and are committed to excellence, integrity, and professionalism You maintain positive and ethical relations with all professional contactsYou demonstrate commitment to maintaining industry knowledge, including staying up to date on latest trends and changes You are always willing to help someone in need and believe the success of the team is more important than the success of the individualYou prioritize minimizing E&O exposure for yourself and your team To embody our shared core values: Proactive, Continuous Learning, Transparency, We Do What We Say, Lead by Example, Vested, Other People Matter, Pay It Forward INTERESTED?Even if you don't meet every qualification listed, we'd love to hear from you. THE ROLEOngoing Client ServicingTimely handing of all incoming communication (calls, emails) from clients and companies regarding accounts in AM's bookServe as back-up to other account managers on the Large Commercial team to provide coverage when they are out-of-the-officeExport client risk, as applicableEnsure clients complete their builders risk reporting formsMail audits within 24 hours of receipt to insureds and follow-up as set by established audit proceduresManage Renewal ProcessIs responsible for completion of applications and gathering of necessary information to marketing department by 100 days before expiration for any renewal account being marketed.