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The Account Administrator provides support and assistance to the Key Account Managers and all Sr Program Management to ensure customers’ products are produced, shipped and delivered as promised..
ROLES AND RESPONSIBILITIES Account Management & Growth • Build and grow strong customer relationships by understanding their goals, uncovering needs, recommending relevant print, packaging, signage, promotional, fulfillment, and marketing solutions, and identifying opportunities to expand account value • Develop a strong working knowledge of Gilson's products, services, production capabilities, systems, workflows, and customer support resources • Guide customers through project details, including specifications, timing, estimates, artwork, production requirements, delivery expectations, and follow-up • Oversee day-to-day communication and manage customer expectations; proactively communicate timelines, action items, and changes to maintain alignment and customer satisfaction • Collaborate with estimating, customer service, design, prepress, production, fulfillment, and other internal teams to ensure accurate job specifications, clear expectations, and successful outcomes • Use the CRM to document client information, track communications, and support account growth strategies • Meet defined retention and account growth targets New Business Development • Drive new business by prospecting, qualifying, and closing opportunities with clients who need print, packaging, signage, branded merchandise, direct mail, fulfillment, retail graphics, or marketing production support • Lead discovery conversations to understand customer challenges, project goals, buying processes, specifications, volumes, timing, and decision criteria • Own the full sales cycle from initial outreach through close • Coordinate and collaborate on proposal development, estimates, samples, presentations, and sales materials • Actively manage, forecast, and advance the sales pipeline using the CRM to provide visibility into pipeline health and growth opportunities. • Meet or exceed individual sales goals for revenue, new accounts, and close rates Additional Responsibilities • Leverage and embrace AI-powered tools to support prospecting, follow-ups, meeting preparation, and sales efficiency as appropriate • Local and occasional national travel may be required • Represent Gilson professionally to prospective customers and partners, as well as at industry events.
Position Type: Direct Hire
Location: Greater Detroit Area – Remote
Salary: $80K-$90K Base + Sales Commission Structure + $600/month Vehicle Allowance + expenses
Position Overview
Our client is seeking a motivated and relationship-driven Sales Account Manager to support and grow business within the automotive manufacturing and supplier industry. The ideal candidate will have experience supporting Tier 1 and Tier 2 automotive customers, along with an understanding of warehousing, sequencing, logistics, or supply chain operations within a fast-paced manufacturing environment.
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