REQUIRED QUALIFICATIONSHigh school diploma or equivalent requiredAbility to work within an EMR database and navigate through a Windows environment requiredStrong organizational skills with the ability to manage multiple provider schedules, priorities, and follow-up activities simultaneouslyStrong verbal and written communication skillsAbility to work independently, identify opportunities, and take appropriate action without requiring individual direction for each scheduling needAbility to work effectively in a performance-driven environment with measurable goals and expectationsPREFERRED QUALIFICATIONS2+ years of experience in healthcare scheduling, patient access, medical office operations, call center operations, or a related healthcare settingExperience working with provider schedules, appointment templates, referrals, and patient access workflowsExperience working in an ENT, Sleep, or specialty medical practiceExperience reviewing scheduling, utilization, or patient access dataBilingual in English and Spanish (speaking, writing, and comprehension)SUPERVISORY RESPONSIBILITYThis position has no supervisory responsibility. PERFORMANCE MEASURESPerformance expectations for this role may include, but are not limited to:Referral response timePercentage of referrals contacted within established timeframeReferral-to-appointment conversion rateNew patient appointments scheduled from referralsNew patient appointments completed from referralsAverage time from referral receipt to scheduled appointmentPercentage of referrals with completed follow-up and final dispositionSuccessful utilization of cancellations and earlier appointment availability for referred patientsScheduling accuracy and adherence to established scheduling protocolsAchievement of established monthly and quarterly referral and new patient access goalsPerformance measures and targets may be adjusted based on provider availability, clinical capacity, seasonality, practice needs, and other operational factors.