Service Desk Manager/Quality Assurance Computer World ServicesService Desk Manager/Quality AssuranceWashington, District of Columbia$119,000–$140,000 / yearThis role integrates technical leadership, operational management, quality assurance, and customer service oversight to ensure services are delivered in accordance with contract requirements, industry best practices, and established Service Level Agreements (SLAs). Responsibilities include ensuring timely and accurate troubleshooting across hardware, software, email, printer, directory, and desktop application issues, as well as managing staffing, training, reporting, and the consistent achievement of service quality and SLA targets.
Helpdesk Specialist Master GoIntellects Inc.Helpdesk Specialist MasterWashington, DCFull timeThis role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service.
New16years Helpdesk Specialist Master - Onsite GoIntellects Inc.16years Helpdesk Specialist Master - OnsiteWashington, DCFull timeThis role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. Job Description: The Help Desk Technician provides first‐line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service.
Jr. Systems Engineer - Dedicated Atlas TechnicaJr. Systems Engineer - DedicatedDC Metro Area, DCThe candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment. This position is classified as a 100% dedicated onsite role reporting to a client's office in Washington D.C.--a great opportunity to join a financial industry focused MSP and become a dedicated onsite junior systems engineer at one of our high-profile customers.
Actionet, Inc. Careers - Desktop Technician ActioNet, Inc.Actionet, Inc. Careers - Desktop TechnicianRosslyn, VAActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. Salary range for this position is up to $118,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field.
Service Desk Engineer (SMA 3) – Multiple Roles Available E LogicService Desk Engineer (SMA 3) – Multiple Roles AvailableWashington D.C., DCAs a Service Desk Engineer, you will design, implement, and maintain technical controls to reduce the risk of unauthorized initial discovery and lateral movement, malicious credential use, and persistence via machine key and related system-abuse techniques. Patch Management: Engineer and maintain operating system and application patching, version control, and lifecycle management for supported applications using Ivanti, KACE, Microsoft Intune, and Group Policy Objects (GPO).
NewInformation Technology Specialist Level Two Echo IT Solutions, IncInformation Technology Specialist Level TwoArlington, VAWe are seeking an experienced Information Technology Specialist Level Two to provide Tier 2 technical support for end-user systems, applications, hardware, and network connectivity in a secure Federal environment. Associate's degree in IT, Computer Science, or related field and/or 3+ years of IT support experience .
Service Desk Technician – Intermediate Kwaan Bear IT SolutionsService Desk Technician – IntermediateAdelphi, MarylandThis role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed. Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.
Service Desk Technician (Day Shift) DecisionPoint | CortekService Desk Technician (Day Shift)Arlington, Virginia$19–$24 / hourFull timeOverview: DecisionPoint is seeking an experienced Service Desk Technician (Day Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Service Desk Lead (Active Secret Clearance) NANA Regional Corporation IncService Desk Lead (Active Secret Clearance)Alexandria, VA$150,000–$170,000 / year2 years of experience with ServiceNow platform and M365 products in a production environment, with configuration and leveraging experience for ServiceNow Incident Management, Knowledge Management, Service Catalog, SharePoint, M365 Teams, and Exchange Online. 9 years of experience in helpdesk/desktop support roles to include incident management, problem management, service request fulfillment, remote troubleshooting, hardware and software support, and customer service.
Helpdesk Specialist SMS DATA PRODUCTS GROUP, INCHelpdesk SpecialistFort Belvoir, VAThe role operates within the Service Desk function, which serves as the single, initial contact point for customers and mission partners to resolve incidents and problems for DTRA infrastructure, networks, applications, and systems. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk.
Deputy Project Manager/Desktop Technician Manager/Queue Manager ArdentMCDeputy Project Manager/Desktop Technician Manager/Queue ManagerRockville, MDPosition Description: Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our dynamic team. Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our team.
NewACE Account Service Desk Specialist TIER 2 TEEMAACE Account Service Desk Specialist TIER 2Ashburn, VA$61,000–$64,000Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.
Cybersecurity Specialist – Journeyman AHU TechnologiesCybersecurity Specialist – JourneymanWashington, District of ColumbiaQualifications: · 6-10 years of experience developing, maintaining, and recommending enhancements to IS policies/requirements (Required) · 6-10 years of experience performing vulnerability/risk analyses of computer systems/apps (Required) · 6-10 years of experience identifying, reporting, and resolving security violations (Required) · Patching Server 2008 / 2012 /2016 (Required) · Patching Desktop Windows 10 / 7 (Required) · Firewall management CISCO NGFW (Required) · Vulnerability assessment tools Nessus, Tripwire (Desired) · VMware 5.5 / 6.0 (Required) · Production support (Required) · Server and Desktop troubleshooting (Required) · NIST 800-53 experience (Desired) · Splunk (Desired) · Cloud experience (MS Azure) (Desired) Education · Bachelor’s Degree in IT or related field or equivalent experience (Required) · Security+, CISSP, other security certifications (Preferred) Skills: · 6-10 years of experience developing, maintaining, and recommending enhancements to IS policies/requirements. Job Description: Short Description: Information Assurance and Security Specialist – Journeyman (IA & SS – Jrny) Complete Description: The Network Engineer role is to develop and maintain the high-level design & low-level design plan for the overall logical and technical network architecture.
Information Assurance & Security Specialist – Journeyman AHU TechnologiesInformation Assurance & Security Specialist – JourneymanWashington, District of Columbia$58–$65 / hourEnsures that all information systems are functional and secure Qualifications: · 6-10 years of experience developing, maintaining, and recommending enhancements to IS policies/requirements (Required) · 6-10 years of experience performing vulnerability/risk analyses of computer systems/apps (Required) · 6-10 years of experience identifying, reporting, and resolving security violations (Required) · Patching Server 2008 / 2012 /2016 (Required) · Patching Desktop Windows 10 / 7 (Required) · Firewall management CISCO NGFW (Required) · Vulnerability assessment tools Nessus, Tripwire (Desired) · VMware 5.5 / 6.0 (Required) · Production support (Required) · Server and Desktop troubleshooting (Required) · NIST 800-53 experience (Desired) · Splunk (Desired) · Cloud experience (MS Azure) (Desired) Education: a. Job Description: Short Description: Information Assurance and Security Specialist – Journeyman (IA & SS – Jrny) FT, Hybrid Position - Only DMV-based candidates will be considered Complete Description: Duties: · As part of the Client technology team, the Security Specialist (Infrastructure Group) will be maintaining and monitoring day to day operation of the Client IT infrastructure – Security.
Level 1 SAP Basis Help Desk Analyst Johnson Technology Systems IncLevel 1 SAP Basis Help Desk AnalystReston, VARemoteJTSi is a federal government consulting firm, providing technical services to the Federal Government, i.e., DoD, Client and various Civilian Agencies. If you are not reviewing this job posting on our Careers' site http://jtsusa.com/careers or one of our approved job boards we cannot guarantee the validity of this posting.
Senior Helpdesk Access Manager Interactive Process Technology LLCSenior Helpdesk Access ManagerFort Belvoir, VAFull timeWe're looking for people who:Are curious and excited about technologyLike solving problems and figuring things outCan take initiative but also enjoy working with a teamWant to keep learning, growing, and challenging themselves If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.*This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs.* We work closely with our customers, teammates, experts, and partners to come up with practical solutions that actually make a difference.
Help Desk Technician Tier III - TS/SCI with Polygraph GD Information TechnologyHelp Desk Technician Tier III - TS/SCI with PolygraphWashingtonEnsures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. . Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone. .
VIP Help Desk Analyst Chenega CorporationVIP Help Desk AnalystArlington, VAProvide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies. At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day.
Senior Systems Infrastructure Engineer & Architect (Enterprise Mission Systems SME) Virginia Tech Applied Research CorporationSenior Systems Infrastructure Engineer & Architect (Enterprise Mission Systems SME)Arlington, VA$200,000–$275,000 / yearVT-ARC is seeking a Senior Systems Infrastructure Engineer & Architect (Enterprise Mission Systems SME) to support enterprise systems engineering, secure infrastructure modernization, classified enclave implementation, and operational transition for mission-critical enterprise communications, network modernization, and cyber programs within TS/SCI environments. The selected candidate will design, implement, and sustain secure enterprise systems capabilities across Windows, Linux, virtualization, directory services, DNS/DHCP/NTP, PKI/certificates, storage, backup and recovery, monitoring, patching, configuration management, and automation.