Because Student Accounts serves as a primary point of contact for students and families regarding financial matters, the position requires a high degree of patience, professionalism, empathy, and customer service, including the ability to navigate complex or sensitive conversations while maintaining accuracy and consistently following through to resolution. Demonstrate persistence, resourcefulness, and accountability when resolving complex issues; independently pursue questions through available systems and resources, follow issues through to resolution, and escalate appropriately after completing reasonable research and bringing forward findings and potential solutions.