In this role, the incumbent provides customer support, researches and resolves system issues, and serves as a subject matter expert for key accounting modules such as General Ledger, Accounts Payable, Accounts Receivable, Asset Management, Project Costing, Grants, and Customer Contracts. The position also supports change requests and provides Level 2 functional support, offering guidance on accounting and data processing concepts while helping users resolve incident tickets in a timely manner.