Strong proficiency with Microsoft Excel, Word, and Access software; ability to receive, collect, and process complex and diverse information in order to analyze options and resolve client problems independently and support the overall departmental strategic business objectives; excellent written and oral communication skills; ability to function as a team leader within and across multiple lab sections; strong customer orientation and positive customer service/telephone skills, and medical/veterinary vocabulary; knowledge of university internal support organizations, university policies and procedures, EBS/KFS for cash receipts, REQ/PO, internal billing, stores/open orders, Pcard, Business Intelligence reports, Cerner, and Sage MAS 90/200 a plus. The duties for this position will include: assisting with and/or performing the full range of clerical duties of the employees they supervise; working closely with the VDL Business Manager for the facilitation and management of accounts receivable, accounts payables, and purchasing f or VDL; utilizing and managing an internal accounting system; payment posting and reconciliation of all VDL external and internal client s; assisting with resolution of client billing inquiries and overall ca se management; charging uploads from the VDL laboratory information management system (LIMS), client account maintenance, and assisting with trouble-shooting and interacting with VDL IT support for maintenance of the system.