Thoroughly testing the deployment of configurations and software to devices using the MDMs; notifying the Director of Enterprise Systems and Applications and the Security Analyst(s) of software deployment progress and software deployment failures; reporting potential issues and/or concerns, investigating those issues and/or concerns, explaining their impacts, and taking corrective action on issues and/or concerns when necessary; and reporting any failures with deployment, investigating the causes of those failures, and explaining the causes of those failures. Thoroughly testing MDM processes; notifying IT team of maintenance, downtime, bugs, new features, and application failures; reporting potential issues and/or concerns, investigating those issues and/or concerns, explaining their impacts, and taking corrective action on issues and/or concerns when necessary; and reporting any failures with the processes, investigating the causes of those failures, and explaining the causes of those failures.