Prepare field orders (including but not limited to turn-ons, turn-offs, transfers, leak survey, meter change and removals) Perform transactions related to and including activation of new customer accounts Communicate general information to address customer needs, including but not limited to web-based applications, payment options, payment locations and contact info, payment terms and information intended to help customers better understand their service, bills, or account status Utilize guidance provided through company and departmental policies, procedures, work rules and other sources of guidance, including leadership, to make decisions regarding account protection, collection, and adjustments, including but not limited to budgets and payment arrangements Ensure performance of work occurs within regulatory requirements, while always working within company and departmental policies, procedures, work rules and other sources of guidance, including leadership Support and provide knowledge transfer to fellow employees. Job Description The Customer Service Representative performs the following: Address customer bill, service and account inquiries received via phone with the goal of providing first contact resolution Provide customers with specific account information, update and maintain accounts as requested, performing the appropriate research, and using the necessary resources to ensure accurate, efficient, and expedient responses.