Required Skills and ExperiencePrior experience in SaaS software, sales, or customer success within a tech company, including managing a portfolio of customer accounts, conducting Quarterly Business Reviews (QBRs) or other strategic customer meetings, and proactively driving customer engagement, retention, and account growth. This role requires a proactive, account management approach to customer success, with an emphasis on managing customer relationships over time, understanding business needs, driving product adoption, and identifying opportunities to improve retention and expand customer value.