Abilities • Actively listen to patients and colleagues • Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism • Adjust communications to fit the needs and level of understanding of the receiver • Exercise calmness in stressful situations • Assist with welcoming & orienting new PAS staff members • Demonstrate exemplary customer service and acts as a liaison between the front and back office • Ability to acquire and develop departmental expertise. Performs the following: Specialized Functions: Patient Interaction and Registration: - Greeting and Assistance: Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules.