To answer external telephone calls professionally and relay messages efficiently To promptly report complaints, concerns or safeguarding issues to the senior officer in charge, and to provide a contemporaneous record of any such event To ensure that the reception and company notice boards have up to date and relevant information To assist in the cleaning and maintenance of the reception area and other communal areas within the home, ensuring a safe environment is maintainedCare: To ensure the principles of privacy and dignity are promoted through effective working as part of the team To assist the Office Manager in aspects of the residents' administration system Assist in the ordering of patient transport and facilitate staff transport where required To encourage and facilitate service users to participate in leisure pursuits and maintain interests in ensuring their social and emotional needs are met To report and record the well-being of service usersAdministration: To support the Office Manager in all aspects of the recording and safeguarding of any other funds held or raised by the home To support the Office Manager and General Manager with administrative and secretarial dutiesMaintain a well-ordered filing system and stock forms and all required stationery to the care home Check and manage the mail coming in and going out of the service, including prompt delivery to the appropriate departmentsBenefits:Company pensionFree parkingOn-site parkingLanguage:English (required)Work authorisation:United Kingdom (required)Location:Romford RM7 9LD (required)Work Location: In person,If you are in or considering a career in social care, please come and join our dedicated motivated established team. Ensuring that goodrelationships are developed and maintained with service users, their relatives and friends, and all external professionals and outside agencies To promote and maintain good working relationships with staff within the home and to work to support conflict resolution, supporting a work atmosphere with promotes a high-quality experience for service users To be courteous and polite at all times, and to present a professional image, adopting a neat, tidy, and clean appearance at all times and wear appropriate uniform provided by the company as required Present a professional and caring first contact for all those who visit or telephone the home.