Utilizes excellent customer service skills to receive and responds to emails, phone calls or service requests from internal customers who occupy County facilities for the repair or maintenance of County facilities, including inquiries with respect to the scheduling of projects and estimated completion dates; Prioritizes, assigns, and schedules work involving the maintenance and repair of facilities, parking lots, garages and grounds, mechanical, plumbing, electrical, vertical transportation, and access/security systems; Coordinates with field staff to ensure asset data is consistent with database of record; Assists in computation of amount of labor, tools, and material required for completion of work orders; Issues sub-work orders, cancellations, changes and high-priority work orders; Maintains and monitors comprehensive records of work orders, scheduled completion dates, work progress and delays and works with supervisors and managers to adjust proposed dates to reflect current status; Places purchase requests for tools and/or materials and manages quote/bid process through final approval; Monitors crew availability, intermixing crew specialties as necessary to maximize available resources; Performs information processing related duties including using statistical reports or programs, data entry and retrieval; Performs related work as assigned or required. Knowledge of business English, spelling, punctuation, and arithmetic; Knowledge of modern office methods, practices, and procedures; Knowledge of data entry and work management systems; Knowledge of office automation equipment and systems; Knowledge of laws and rules governing procedures and legal requirements encountered in government office operations; Knowledge of service scheduling, time, material, and manpower requirements to complete a variety of facility maintenance work projects; Knowledge of the methods and techniques utilized in facilities repair and maintenance projects; Knowledge of principles and procedures of inventory practices.