Interpersonal skills sufficient to supervise multiple program support staff, train employees regarding billing and administrative office procedures, and to communicate effectively with the patients, families, Sheppard Pratt staff, referral sources, and third-party payers. Must possess experience in office management and program administration skills, written and verbal communication skills, the ability to compose correspondence and prepare clear, meaningful reports, knowledge of third-party insurance providers, policies, benefits and procedures, and proficiency using Microsoft Office software.