Contact Center Manager, Client Services Titan Technologies CareerContact Center Manager, Client ServicesRockville, MarylandTitan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi-year statewide managed IT services engagement under which Titan will implement, operate, and maintain a 24x7x365 ITIL-based Service Desk environment. The ideal candidate possesses experience leading large-scale Service Desk or Contact Center operations, managing cloud-based Contact Center as a Service (CCaaS) platforms, driving continuous service improvement initiatives, and building high-performing customer support teams.
NewContact Center Associate Boeing Employees' Credit UnionContact Center AssociateWashingtonAs a Contact Center Associate, you’ll support BECU members by managing 70-100 inbound calls a day, resolving inquiries, documenting interactions, and meeting performance metrics for quality, productivity, and satisfaction. Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?.
Specialist, Risk and Compliance Services (Center of Excellence) Deloitte Touche Tohmatsu LtdSpecialist, Risk and Compliance Services (Center of Excellence)Baltimore, MD$63,000–$116,000 / yearAs a Specialist, Risk and Compliance Services on the Conflicts Center of Excellence team, you will: Collaborate with Conflicts COE Managers and Senior Managers, Lead Client Service Partners, Deloitte Independence Directors, audit engagement teams, global Conflicts teams, and teams across Deloitte businesses to support auditor independence and identify potential conflicts of interest. The Conflicts CoE team performs a critical quality-assurance and risk-management function for the Deloitte U.S. firm, helping the organization remain unbiased and free from conflicts-of-interest, in fact and appearance, when providing services to attest/audit clients.
Customer Service Specialist I - Customer Service Center WesBanco IncCustomer Service Specialist I - Customer Service CenterBowie, MD$17.65–$20 / hourWesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices.
Contact Center Representative (Casual) - Cordish Gaming Shared Services Live! Casino and Hotel MarylandContact Center Representative (Casual) - Cordish Gaming Shared ServicesHanover, MarylandThe Contact Center Representative plays a vital role in delivering a seamless and memorable guest experience by serving as a primary point of connection for all guest and team member communications. Through attentive listening, clear communication, and a commitment to resolving needs with care and accuracy, you help create a positive and engaging experience for both current and future guests.
vsoft@test Contact Center Systems Engineer (ACD / Telephony) V-Soft Consulting Group, Incvsoft@test Contact Center Systems Engineer (ACD / Telephony)Washington, DCThis role demands a hands-on technical specialist with deep expertise in ACD platforms—specifically Avaya—alongside strong capabilities in SIP trunking, IVR design, troubleshooting traces, and cross-channel integrations (CTI, WFM, chat, and SMS). Randstad is seeking a skilled Contact Center Systems Engineer for a key client in Washington, DC, to support, optimize, and ensure the high availability of enterprise-level voice and digital contact center operations.
Senior Contact Center Data Engineer GEICO GENERAL INSURANCE COMPANYSenior Contact Center Data EngineerBethesda, MD$104,550–$172,200 / yearPartner with operations, workforce management, IVR, automation, product, engineering, data architecture, data science, and governance teams to translate complex business problems into scalable technical solutions. The Senior Contact Center Data Engineer I is a senior individual contributor responsible for building scalable analytics solutions, guiding complex analysis, and helping mature the contact center analytics capability.
Support Center Agent HireTalentSupport Center AgentRockville, MDJob Description Interfaces with industry members, regulatory users, peers, management, and others regarding potential business and technical issues related to the client Support Center systems. Confers with senior client Support Center staff and subject matter experts for guidance on complex issues as appropriate.
Scheduling Specialist - Contact Center North Creek RoofingScheduling Specialist - Contact CenterWashingtonThe “Estimate of Total Expected Annual Earnings” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. This role will have a combination of inbound and outbound calls, chats, and emails from customers who have already expressed interest through our marketing channels—but it also includes a significant outbound component focused on follow-up, confirmations, and appointment setting.
Senior Manager 1: Research Leader - Deloitte Center for Health Solutions Deloitte Touche Tohmatsu LtdSenior Manager 1: Research Leader - Deloitte Center for Health SolutionsBaltimore, MD$124,600–$255,900 / yearDeloitte's Center for Health Solutions (DCHS) is seeking a Senior Research Leader to drive innovative thought leadership, support our teams, serve our clients, develop impactful collaborations in the market, and elevate the voice of Deloitte in life sciences and the health care industry. Help support and enhance an always-on distribution system (segmented audiences, executive moments that matter, enablement packaging, and digital/multimedia assets) so business leaders receive relevant and timely insights when they can act.
Contact Center Transformation - Director PwCContact Center Transformation - DirectorWashington, DC$155,000–$410,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . Your role will involve setting strategic directions and overseeing the development of innovative software and product solutions that enhance client support experiences.
Test Center Administrator (FT) Prometric IncTest Center Administrator (FT)DCWith over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.
Contact Center Specialist Booz Allen Hamilton Inc.Contact Center SpecialistSilver Spring, MD$77,600–$176,000 / yearYour work will directly inform and drive improvements while optimizing routing tables, refining omnichannel prioritization, tuning AI and bot‑to‑agent handoffs, validating CRM workflow integrity, strengthening escalation paths, improving knowledge governance, and recommending workforce adjustments that support service‑level compliance. You'll work directly with Dynamics 365 Customer Service and Contact Center configurations, including omnichannel workstreams, queues, routing logic, agent workspace design, escalation flows, and data captured in Dataverse, to evaluate how users move through the system and where breakdowns occur.
Data Center Infrastructure Architect StratAcuity Staffing Partners IncData Center Infrastructure ArchitectDC$100–$125 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Support and maintain all data center network infrastructure, including Cisco ACI fabrics, the Cisco Nexus switching environment, VPN infrastructure, and related network visibility tooling.
Outpatient Clinics Support Coordinator, Day Shift, Center for Fitness and Health Shady Grove Adventist HospitalOutpatient Clinics Support Coordinator, Day Shift, Center for Fitness and HealthRockville, MD$21.55–$28.87 / hourNicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.). Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.
Test Center Administrator (Ft) PrometricTest Center Administrator (Ft)Washington, DCRESPONSIBILITIES: Maintain and apply expert knowledge of test center policies, practices and proceduresGreet examinees and verify identificationPerform required security checks including the use of wandsContinuously monitor candidates as they complete examsReport and/or resolve candidate issues with urgencyMaintain secure environment and materials in the test center at all timesEnsure every candidate receives a fair and comfortable testing experienceReport any occurrences outside company guidelinesAbility to be flexible with scheduling based on Prometric days of operationsRepresent Prometric's vision, mission and valuesSafeguard the test center from misconductIf applicable, digitally scan and record candidate fingerprint identification. Must be able to bend, stoop, and lift up to 40 poundsAbility to remain in a stationary position for extended periods of time while administering examsAbility to physically move through test room every 8-10 minutes and escort candidates to and from testing roomVisual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the examAbility to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols.
CSX - Senior Manager, Contact Center Transformation Strategy& PricewaterhouseCoopers LLPCSX - Senior Manager, Contact Center Transformation Strategy&Washington, DC$124,000–$280,000 / yearAs a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. This role offers the chance to drive strategic decision making, shape client outcomes, drive business growth, and mentor teams, all while contributing to PwC's intellectual capital in the field of contact center transformation.
Finish Line Macy''''s Store Management - Bowie Town Center, Bowie, MD JD Sports Fashion PlcFinish Line Macy''''s Store Management - Bowie Town Center, Bowie, MDBowie, MD$15.80–$16.80 / hourJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Finish Line Macy''''s Store Management - Metro Center, Washington, DC JD Sports Fashion PlcFinish Line Macy''''s Store Management - Metro Center, Washington, DCWashington, DCJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Finish Line Macy''''s Store Management - Towson Town Center, Towson, MD JD Sports Fashion PlcFinish Line Macy''''s Store Management - Towson Town Center, Towson, MDTowson, MD$15.50–$16.50 / hourJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.