Responsible for: Validating patient's identity to comply with HIPAA Regulations Analysis of patient balances detail review of services billed validating correct patient/insurance and demographic information Identifying customer's concern and assisting with resolution including follow up with other departments throughout BHSF: (i.e. Financial Assistance Program, Financial Assistance Department, Charge Review Department, Patient & Guest Services, Special Handling, UR, CPO and Claims Management Department). Working knowledge and understanding of: medical terminology, Revenue Codes, DRG guidelines, ICD9, CPT4, Modifiers & HCPC codes, HIPAA and Statutory regulations, Online verifications Avality, Internet savvy, Knowledge of Microsoft systems, Word, Excel, PowerPoint, Access, Vista Hipath Pro-Center Agile.