Responsibilities (include but are not limited to): Lead the business analysis workstream for the implementation of ServiceNow IT Asset Management and Hardware Asset Management, serving as the primary liaison between business stakeholders, process owners, technical teams, implementation partners, and program leadership. The new solution will enhance asset visibility, improve lifecycle tracking, and strengthen audit compliance while integrating seamlessly with existing ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), CMDB, Security Operations, and Governance, Risk, and Compliance (GRC).