Responsibilities: Supervision & Leadership: Fosters a collaborative and supportive work environment that promotes employee well-being, engagement, and retention; Supervises staff by setting clear performance expectations, providing regular feedback, and addressing performance issues to support employee engagement, accountability, and retention; Encourages and supports ongoing professional development opportunities for all staff, ensuring they have the tools and training needed to succeed in their roles; Organizes workflow and ensures employees understand their duties or delegated tasks; Sets clear performance expectations, goals and deadlines aligned with unit, divisional, and university strategic plans; Communicates expectations effectively, monitors employee productivity and development, and provides continuous feedback and coaching to support staff growth and accountability; Prepares and conducts timely performance evaluations, and maintains accurate records of employee performance, feedback, and disciplinary actions, ensuring adherence to legal and university policies and procedures; Collaborates with University Life divisional partners/stakeholders to address performance concerns; and. Program Assessment & Reporting: Assists the Executive Director in efforts to devise a strategy, while establishing and tracking unit goals and key performance indicators to mark progress toward the unit and student journey team key performance indicators; In collaboration with the Associate Director of Operations, contributes to an annual programs assessment; Leads efforts to compile survey data and lead review sessions with program staff to review data to enhance services for program participants; Ensures all efforts to assess and measure program impact are aligned with University Life and will work closely with the Executive Director to contribute to the design and production of impact reports for corporate, public schools, funders, and community stakeholders; Identifies and reports trends in data and assists the Executive Director and team members in addressing issues that may arise, by way of reports pulled from data; and.