Key ResponsibilitiesSupport daily Accounts Receivable operations across multiple internal systemsApply customer payments, including lockbox, ACH/wire, remote deposits, and other payment methodsResearch and resolve unapplied cash, payment discrepancies, and account variancesPrepare and post ad?hoc bank entries as neededProcess refunds and voids in accordance with company policiesMaintain reconciliation integrity across AR accountsSupport billing updates, account maintenance, and agency?to?direct?bill transitionsCollaborate closely with Underwriting, Business Development, and Customer Support teamsManage AR cases and tasks within workflow and CRM toolsCommunicate professionally with customers and agents to resolve inquiriesAssist with reporting, audits, system updates, and user acceptance testing (UAT)Identify and recommend process improvement opportunities to enhance efficiency and accuracy. Qualifications3-5+ years of AR experience in the brokerage/commercial insurance industry (REQUIRED)Strong analytical and reconciliations experience within accounting operations Proficiency with ERP systems, CRM tools, and Excel (Pivot Tables, V-Lookups, formulas)Excellent communication and customer?service orientationAbility to work independently and collaboratively in a deadline?driven