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Partners with cross-functional leadership to ensure alignment with organizational priorities and uses insights to inform strategic decisions that strengthen customer experience, accelerate growth, and create long-term business impact. The work will include finding and vetting new services, customer experiences, tools, technology, partnerships, or new concepts that create value for customers and support future growth.

Additional Job Info:
Our Customer Innovation and Business Development Specialist III role is focused on identifying, evaluating, and testing new ideas that improve the customer experience and create growth opportunities for the business. The person in this role will research consumer needs (primary and secondary research), market trends, competitive activity, and emerging opportunities. They will build comprehensive business cases and recommendations, then help plan and manage a portfolio of real-world tests and pilots. The work will include finding and vetting new services, customer experiences, tools, technology, partnerships, or new concepts that create value for customers and support future growth.

Overview:
Responsible for leading the identification and evaluation of new business growth opportunities by researching trends, analyzing market and financial data, and developing strategic business cases. Owns and drives the innovation pipeline end-to-end, including piloting, operational rollout, and scaling initiatives. Partners with cross-functional leadership to ensure alignment with organizational priorities and uses insights to inform strategic decisions that strengthen customer experience, accelerate growth, and create long-term business impact.

Responsibilities:
1. Collaborate with internal teams to lead projects on consumer, category, and retail trends to identify high-impact opportunities and guide concept development. 2. Drive business case creation, including market analysis, financial modeling, partnership evaluation, and identification of businesses or ventures for strategic investment, primarily in consumer-packaged goods. 3. Own and manage portions of the innovation pipeline, including prioritization, tracking, coordination of pilots, and project documentation. 4. Plan, oversee, and execute in-store pilot rollouts, ensuring alignment with operations, store management, and internal teams. 5. Direct operational logistics for pilots, including inventory management, floor planning, product setup, procurement, and supply chain coordination. 6. Lead frontline training initiatives and on-the-floor coaching; provide strategic problem-solving and troubleshooting to ensure high-quality rollout and customer experience. 7. Analyze feedback from stakeholders and customers during pilots, synthesize insights, and present recommendations to senior leadership for refinement and scaling decisions. 8. Partner closely with marketing, operations, and digital teams to ensure initiatives are aligned with business objectives. 9. Build and maintain strategic relationships with internal teams, external partners, and potential investment or venture targets to advance projects and share learnings. 10. Prepare and deliver executive-level presentations and reports that communicate recommendations, results, and next steps to leadership.

Qualifications:
(Equivalent combinations of education, licenses, certifications and/or experience may be considered) Education • Bachelor’s degree in Business, Marketing, Economics, Strategy, or a related field required. • MBA or other advanced degree preferred. Experience • Minimum 5 years’ experience in business case development, innovation consulting/decision making, and financial modeling required. • Minimum 3 years’ experience leading cross-functional projects and innovation initiatives in retail, consumer packaged goods, or growth-oriented environments required. Licenses/Certifications • Certificate in Design Thinking, Innovation Management, or Product Management preferred Tools & Equipment: • General Office Equipment 

Accommodations:
Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

Sheetz is a family owned convenience store chain based in Altoona, Pennsylvania. For nearly 60 years, our mission at Sheetz has been to meet the needs of customers on the go. Of course, many things have changed over the years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed over the years is our commitment to our customers, our employees and the communities in which we operate.

Sheetz, Inc

Customer Innovation & Business Development Specialist III

Alliance/Partner Management

Analysis Skills

Business Administration

Business Analysis

Business Case

Business Development

Business Growth

Coaching

Competitive Research

Consulting

Consumer Packaged Goods

Cross-Functional

Customer Experience

Customer/Client Research

Documentation

Economics

Establish Priorities

Financial Analysis

Financial Modeling

Identify Issues

Inventory Management

Investment Strategy

Leadership

Logistics

Market Analysis

Market Research

Market Trend Analysis

Marketing

Office Equipment

Operations Management

Problem Solving Skills

Product Management

Product Planning

Purchasing/Procurement

Retail

Retail Management

Strategic Planning

Supply Chain

Testing

Trend Analysis

User Documentation

[AW]-iCims

Surplus City has several retail stores throughout Pennsylvania, Maryland and Ohio and deals in surplus items, factory overruns, buyback and closeouts, as well as buying directly from wholesale distributors and factories. Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies and/or management.

<div>Great opportunity for a management position with work/life balance that allows you to end your workday at 6:00 pm Monday through Thursday and at 5 pm on Sunday!  We are currently seeking a dynamic and dedicated Store Manager to lead our Altoona, PA retail location. The ideal candidate will possess exceptional leadership skills and enthusiasm for providing outstanding customer service. As the Store Manager, you will be responsible for the day-to-day operations of the store, ensuring that the team maintains Surplus City’s high standards and reputation for excellent customer service. You will work closely with and motivate your team to create an engaging shopping experience for customers while ensuring that the store is well-stocked and organized. This role requires a strategic thinker who can thrive in a fast-paced environment, manage various tasks concurrently, and maintain a positive atmosphere. By fostering a culture of teamwork and excellence, you will play a crucial role in shaping the store’s success and contributing to overall company growth. If you are a proactive leader with a track record of excellence in retail management, we encourage you to apply and be part of our thriving team. </div><div>Duties/Responsibilities include but are not limited to:</div><ul><li>Oversee daily operations of the store and manage staff performance.</li><li>Train and manage team members to ensure a high level of customer service.</li><li>Ensure inventory levels are maintained and perform regular stock audits.</li><li>Maintain store appearance and ensure compliance with company standards.  </li><li>Organizes and oversees the schedules and work of staff.</li><li>Conducts performance evaluations that are timely and constructive.  </li><li>Handles discipline and termination of employees as needed and in accordance with company policy. </li><li>Oversees staff and fulfills staffing needs for regular hours, as well as special events or high-traffic times.  </li><li>Maintains and motivates a positive sales team through communication and evaluations.</li><li>Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies and/or management. </li><li>Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships.</li><li>Ensures inventory data is correct by performing inventory counts and checks.</li><li>Collaborates with other store managers and owners to develop, coordinate, and identify cost-effective advertising and hiring strategies.  </li><li>Ensures that the store always looks clean and inviting and is a safe working environment. </li><li>Places and rotates merchandise to attract positive attention from customers. </li><li>Performs other related duties as assigned.  </li></ul><div>Required Skills/Abilities include but are not limited to: </div><ul><li>Proven experience as a Store Manager in similar role in retail.</li><li>Excellent verbal and written communication skills. </li><li>Proficient in Microsoft Office Suite or related software.  </li><li>Proficiency in inventory management and stock control.</li><li>Highly organized with attention to detail.</li><li>Works well under pressure and deadlines; ability to multitask.  </li><li>Strong leadership and team management skills with ability to motivate staff.</li><li>Excellent customer service abilities.</li><li>Thorough understanding of company policies and practices.  </li><li>Flexibility to work varied hours, including weekends. </li></ul><div> Education and Experience:</div><ul><li>A bachelor’s degree in Business, Business Administration, or related field highly preferred, but less formal education with more on-the-job experience may be substituted.</li><li>At least two years of retail management experience.  </li><li>Successful completion of company’s management training program. </li></ul><div>Physical Requirements: </div><ul><li>Must be able to stand and walk throughout the retail space for prolonged periods.</li><li>Must be able to lift up to 50 pounds at times.  </li></ul><div>Store hours:  Monday – Thursday,  8 am – 6 pm;   Friday,  8 am – 8 pm;  Saturday,  8 am – 5 pm;   Sunday, 10 am – 5 pm. ****Must be able to work on a rotating basis any days and shifts****</div><div> BENEFITS (For Full-Time Employees):</div><ul><li>Competitive starting pay + Bonus potential.</li><li>Paid vacation and major holidays.</li><li>401(k).</li><li>401(k) Employer Match.</li><li>Comprehensive health, dental, and vision insurance.</li><li>Store Employee Discount.</li><li>Opportunities for career advancement and professional development. </li><li>Pay range set per experience. </li></ul><div> Please apply at: surpluscityinc.com/work-for-us/</div><div> </div> About Surplus City:Surplus City was established in 1976 and has been a reliable, family run supplier of merchandise for over 40 years. Surplus City has several retail stores throughout Pennsylvania, Maryland and Ohio and deals in surplus items, factory overruns, buyback and closeouts, as well as buying directly from wholesale distributors and factories. Our stores provide a unique shopping experience where all customers are valued and appreciated!

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Customer Innovation & Business Development Specialist III Sheetz, Inc

Retail Store Manager Surplus City

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