Leads business analysis activities associated with configuration analysis, implementation, optimization, workflow validation, testing coordination, issue identification, and operational readiness of digital access capabilities, including online scheduling, system-guided scheduling, provider search, eCheck-in, referral management, patient communications, and Epic scheduling functionality. Working independently and collaboratively with clinical, operational, digital, informatics, and information systems stakeholders, the role analyzes complex business needs, develops requirements, designs future-state workflows, and translates strategic priorities into scalable solutions.