Actively participates in incoming call support • Continuously demonstrates a truly empathetic concern for our customer's issue • Working knowledge of PC software such as Microsoft Word, Excel, Office • Provide problem resolution; create service request with proper coding • Technical trouble shooting experience • Remote trouble shooting experience • Basic Networking Troubleshooting Experience • Ability to read and interpret wiring diagrams • Experience with Oracle desired • Basic Electronics background • Aptitude to evaluate and become proficient in new (or new to you) technologies, processes, skills • Dispatch to Field; process incoming customer calls • Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies.