Workforce and Reporting Manager (Contact Center - Federal Con tract) Systems Integration, Inc.Workforce and Reporting Manager (Contact Center - Federal Con tract)Washington, DCRemoteThis role ensures efficient use of Customer Service Representatives (CSRs), meets service‑level requirements, and provides accurate operational reporting to internal leadership and government program officials. Work closely with Program Manager and Operations Manager to determine future staffing needs and balance workload across locations.
Complex Care Manager (Full-Time/Day) Hybrid/Center City Thomas Jefferson UniversityComplex Care Manager (Full-Time/Day) Hybrid/Center CityPhiladelphia, PAJefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region.
Manager, Pharmacy Technicians - Hybrid - You must live in Orange, CA Alignment Healthcare IncManager, Pharmacy Technicians - Hybrid - You must live in Orange, CAOrange, CA$58,531–$87,797 / yearThis role ensures operational efficiency, supports the MAPD Pharmacy department's goals related to medication adherence and pharmacy quality, and collaborates cross-functionally to enhance member experience and outcomes. Job Responsibilities: Supervise Pharmacy Technician Leads and pharmacy technicians to ensure timely and accurate completion of work supporting pharmacy operations in a call center environment.
Restoration Center Nurse Manager Vinfen CorpRestoration Center Nurse ManagerLowell, MA$110,000–$135,000 / yearKnowledge and Skills: Experience working in a community mental health and/or substance use clinic, federally qualified health center or similar setting• Ability to work independently as well as part of a multi-disciplinary team• Comfortable using a computer and experienced working in an electronic health record, proficient in communicating effectively, both written and verbally, with varying audiences• Familiar with MassHealth and managed care practices• Ability to mentor and coach staff at all levels• Demonstrates sensitivity to cultural, religious, racial, disability, and gender issues• Knowledge of human, legal, civil rights, community, and other resources• Utilizes evidence based best practices• Promotes empowerment and self-advocacy techniques• Knowledge of formal and informal assessment practices• Knowledge of crisis intervention techniques• Knowledge of documentation requirements• Works well under pressure, meet multiple and often competing deadlines• Ability to work in a professional and confidential capacity• Knowledge of Code of Ethics. The Nurse Manager is an integral part of the development and management of a model designed to support individuals in the community, reduce emergency room usage for behavioral health crises, increase flexibility of service delivery, provide seamless access to outpatient, urgent and crisis interventions, psychopharmacology, Medication Assisted Treatment (MAT) and increased use of social supports and community-based staff.
NewMaintenance Center Manager - ASU Domain Air LiquideMaintenance Center Manager - ASU DomainPasadena, TexasWe own and operate over 2,000 miles of industrial gas pipelines in the U.S. supplying mainly oxygen, nitrogen, hydrogen and syngas in large quantities from multiple production sources to major customers in the chemicals, petrochemicals, refining and steel industries. We are constantly optimizing our supply network to provide high reliability and energy efficiencies allowing Air Liquide to adjust supply needs more quickly and effectively enabling growth to our customers.
RN Care Manager MultiCare Health SystemRN Care ManagerSpokane, WAFull timeHe/she collaborates with OTP team members and outside referral sites, works with medical director and DATA-waived providers when treating patients, and with other addiction and mental health programs and primary care providers in assisting patients in recovery and supporting their referral needs. The Nurse Care Manager provides skilled nursing services to patients with opioid use disorders and facilitates coordination of an interdisciplinary plan of care to guide patient progress toward achieving clinical, quality, and cost-effective outcomes.
Assistant Branch Manager | Contact Center UT Federal Credit UnionAssistant Branch Manager | Contact CenterKnoxville, TNInterviewing loan applicants and providing the necessary counselling on loan options, rates, terms, and collateral requirements, Gathering and verifying the required information for a credit application, Pulling and interpreting credit bureau reports, Underwriting and making loan decisions within established levels of lending authority, Preparing all necessary forms and documentation for loan products and add-on services, Monitoring pending, approved, and denied loan files to ensure timely processing, Communicating loan decision and conditions to members in a timely manner, and. Opens new memberships/accounts; adds shares, share drafts, certificates, and ancillary depository services to existing consumer accounts; adds owners, signers, and beneficiaries to existing consumer accounts.
Senior Project Manager - Contact Center Modernization Wells Fargo & CoSenior Project Manager - Contact Center ModernizationCharlotte, NCThis highly visible role sits at the center of a transformative effort, partnering with executive leadership, technology teams, and contact center operations to redefine customer experience and agent productivity at scale. Summary: Join one of Wells Fargo's top three strategic initiatives-a multi-year Contact Center Modernization program transforming how millions of customers interact with the bank.
Senior Manager, Contact Center Operations (Hybrid) Enova InternationalSenior Manager, Contact Center Operations (Hybrid)Chicago, IL$150,000–$165,000 / yearOwn and nurture strategic relationships with P&L Leads, stakeholders, and critical support functions (e.g., People Resources, Strategy and Operations, Technology) to drive optimal resource allocation and ensure cross-functional alignment on global performance and objectives. The Senior Manager, Contact Center Operations is a high-level operations role responsible for the end-to-end performance and long-term strategy of multiple Contact Center functions (Service, Application Support, Loan Processing, Collections and Complaints) across all relevant P&Ls.
Inside Sales Account Manager - GCG Data Center Solutions GOGcGInside Sales Account Manager - GCG Data Center SolutionsChicago, IllinoisFull timeIn this role, you will harness your exceptional communication skills and sales expertise to proactively build lasting business relationships with key decision makers and suppliers in the Data Center Infrastructure market! Develop in-depth familiarity with GCG Data Center solutions to provide best-in-class customer support and educate customers about products, applications, pricing, and availability.
Contact Center Manager - Acquisitions W.W. Grainger IncContact Center Manager - AcquisitionsGREEN BAY, WIThe Contact Center Manager - Acquisitions provides leadership, coaching, and strategic oversight to a team of Dedicated Account Advisors focused on acquiring new customers and expanding business with existing accounts. Foster strong working relationships with Outside Sales, Inside Sales, and Marketing teams to support coordinated prospecting and acquisition efforts.
Distribution Center - Assistant General Manager Home DepotDistribution Center - Assistant General ManagerKey Responsibilities: 30% Assists General Managers with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; leading associates to anticipate and solve problems and plan for upcoming events, seasonal changes, etc.ge to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require. 15% Leads to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for our Stores and Customers.
Distribution Center-ICQA Operations Manager The Home Depot IncDistribution Center-ICQA Operations ManagerEdgemere, MDCompetencies: Operational Expert: Basic knowledge of all aspects of distribution center operations; optimizes productivity, efficiency, and quality; drives continuous improvement; manages building and materials handling equipment (MHE) assets; effectively uses information technology (e.g., Customer Driven: Creates a customer-focused environment in which excellent service is provided to all Customers; sees business through the eyes of the Customer; demonstrates product knowledge (e.g., disposition type, physical characteristics of materials handled).
Software Engineering Manager - Site Reliability Center The PNC Financial Services Group IncSoftware Engineering Manager - Site Reliability CenterDallas, TX$100,100–$204,490 / yearDrive problem management & root cause resolution; lead root cause analysis (RCA) efforts for major and recurring incidents; ensure ownership and resolution of problem records; drive permanent fixes and systemic improvements to eliminate repeat issues, identify trends and patterns to reduce risk and improve stability; partner with engineering teams to resolve code defects and system gaps and promote knowledge sharing via runbooks, knowledge articles, and error catalogs. Lead incident management & remediation; manage and actively participate in end-to-end incident response for major (P1/P2) incidents; guide real-time triage, diagnostics, and troubleshooting across application, infrastructure, and network layers; ensure rapid execution of remediation actions and service restoration; provide clear, timely communication to stakeholders during incidents; oversee post-incident analysis, reporting, and documentation to drive improvements.
NewRemote Operations Manager Federal Contact Center ITCON ServicesRemote Operations Manager Federal Contact CenterVienna, VARemoteThe ideal candidate brings significant contact center operations experience, a strong understanding of workforce and performance management, and a proven ability to lead supervisors and customer service teams in a fast-paced, metrics-driven environment. The successful candidate will be comfortable balancing people leadership, real-time operational demands, performance metrics, technology, and customer experience while continuously looking for opportunities to improve service delivery.
Project Manager - Contact Center ITCON ServicesProject Manager - Contact CenterWashington, DCA Contact Center Project Manager is responsible for leading and executing various initiatives within a contact center to improve operations, technology, and customer experience, ensuring projects are completed on time and within budget. Stakeholder Management: Building relationships and collaborating with internal and external stakeholders, including contact center leaders, business units, and potentially executive leadership.
Senior Contact Center Project Manager ITCON ServicesSenior Contact Center Project ManagerVienna, VAThe Senior Contact Center Project Manager's key responsibilities will include: Project Leadership Lead the end-to-end management of contact center projects, including planning, execution, monitoring, and completion. ITCON Services is seeking to hire a seasoned Senior Contact Center Project Manager with over 10 years of experience to lead and optimize large-scale contact center projects within the federal government sector.
NewInformation Center Assistant Manager - Assist & Escalate, MA, NH, GA ONLY, Remote, Full-Time First Tech Federal Credit UnionInformation Center Assistant Manager - Assist & Escalate, MA, NH, GA ONLY, Remote, Full-TimeRemoteResponsible for coordinating on training and process improvements with relevant support departments and maintain a close working relationship to foster continuous improvement and support credit union lending goals. Assistant Managers are also responsible for inspiring and motivating team members with regular encouragement, keeping the enthusiasm going by providing individualized coaching when needed.
Project Manager - MEP - Data Center - (Traveling) The Weitz Company LLCProject Manager - MEP - Data Center - (Traveling)Phoenix, AZThis individual will often oversee multiple medium-sized projects, a single large-sized project, or an assigned scope on a single large complex project. All qualified applicants will receive consideration for employment including minorities, females, veterans, and individuals with disabilities regardless of sexual orientation, gender identity, or other protected categories in accordance with applicable state and federal laws.
Project Manager - Data Center (Traveling) The Weitz Company LLCProject Manager - Data Center (Traveling)Cedar Rapids, IAWhat Youll Do Every Day: Prepare and manage project schedule; identify and address long lead items; update project plan as required; initiate changes to ensure adherence Negotiate and execute change orders, subcontracts and purchase orders Complete monthly project status reports, owner billings and financial risk assessments Identify and recommend value engineering and scope reduction opportunities Ensure project safety plan is completed and communicated to project team and subcontractors Assist with preconstruction efforts Manage buy-out process Detect constructability issues with project design Understand contract terms, budgets, insurances, bonds and change orders; ensure adherence including work progress being within scope Recommend staff development needs, disciplinary actions, job assignments and promotions Perform other duties as assigned. This individual will often oversee multiple medium-sized projects, a single large-sized project, or an assigned scope on a single, large, complex project.