Essential Functions: Execute and advance services and capability strategy: Develop and execute the enterprise roadmap Services and Capability strategies, including delivery-model selection, location strategy, workforce planning, capacity management, partner strategy, and the pathway from initial market entry to sustainable operations. Deliver Enterprise Value, Innovation, and Sustainable Adoption: Translate services strategy into measurable improvements in service quality, reliability, capacity, productivity, cost to serve, workforce sustainability, customer and employee experience, and enterprise agility.