This role ensures timely, brand-aligned resolutions that protect customer relationships, identifies systemic pain points, and partners across Digital and Stores to reduce future contacts and improve the customer experience. This role is entitled to participate in Zumiez employee benefit program including, but not limited to medical, dental, vision, disability, company paid and/or supplemental life insurance, retirement savings, employee assistance program, flexible spending accounts, employee stock purchase plan, paid time off (sick and vacation), and paid parental leave.